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For Companies At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join Chip, a fast-growing fintech startup on a mission to build the wealth super app.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and flexible working arrangements.
- Why this job: Be part of a dynamic team making a real impact in the financial tech space.
- Qualifications: A passion for customer care and the ability to handle multiple tasks under pressure.
- Other info: Work in a fun, inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 21000 - 25000 £ per year.
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
What you can expect to be doing:
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for:
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for:
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS:
- £24,762 per annum
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Our Interview Process:
- Short take-home task
- Video interview with Head of Talent
- Video interview with the hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Our mission is to make our customers wealthy. We are building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. Chip serves over 300,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Our vision
We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We are building the wealth app for our community, giving them one place for saving and investing. We are giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.
Who we are
Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Customer Support Executive (Remote within the UK) employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote within the UK)
✨Tip Number 1
Get to know Chip! Before your interview, dive into our mission and values. Show us you’re genuinely excited about being part of our journey to build the investment super app of the future. It’ll help you connect with us on a personal level.
✨Tip Number 2
Practice your empathy skills! We want to see how you handle customer queries, especially when things get tough. Think of real-life examples where you’ve turned a negative experience into a positive one. Bring those stories to the table!
✨Tip Number 3
Be ready to showcase your problem-solving skills. We love candidates who can think on their feet. Prepare for some role-play scenarios during the interview where you might need to troubleshoot a customer issue. Show us your cool-headedness under pressure!
✨Tip Number 4
Don’t forget to let your personality shine! We’re looking for real people with interests outside of work. Whether you’re a gamer or a musician, share your passions with us. It’s all about finding the right fit for our fun and collaborative team!
We think you need these skills to ace Customer Support Executive (Remote within the UK)
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer support shine through. Share any experiences that highlight your commitment to providing excellent service and how you connect with customers.
Be Yourself: We want to know the real you! Don’t hesitate to share your interests outside of work. Whether you're a gamer, a dancer, or a fan of something quirky, it helps us see how you'd fit into our vibrant team.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight your ability to juggle tasks and stay calm under pressure, as these are key traits we value.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Chip
✨Know Your Stuff
Before the interview, make sure you understand Chip's mission and values. Familiarise yourself with their app and how it works. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the customer experience.
✨Show Your Personality
Chip is looking for real people with interests outside of work. Be ready to share a fun story or hobby that reflects your personality. Whether you're a gamer, dancer, or even a fan of Twilight fan-fiction, let your unique self shine through!
✨Demonstrate Empathy
As a Customer Support Executive, empathy is key. Prepare examples of how you've handled difficult customer situations in the past. Show that you can remain calm under pressure and genuinely care about resolving issues for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Chip measures success in customer support. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
