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- Tasks: Join our team to manage customer communications and ensure smooth operations in Braze.
- Company: Chip, a fast-growing fintech revolutionising wealth management.
- Benefits: Competitive salary, bonuses, private medical insurance, and flexible working arrangements.
- Why this job: Be part of a mission-driven company making wealth management accessible for everyone.
- Qualifications: Experience with CRM platforms and a passion for customer communications.
- Other info: Enjoy a vibrant workplace culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 45000 £ per year.
Chip is your wealth app. It gives you one easy place for your savings and investments. Our mission is to make our customers wealthy. We are building the wealth super app of the future, giving users one simple place to manage, grow and protect their wealth.
We’re looking for a Junior CRM Operations Executive to join our Engagement team and help deliver Chip’s operational, regulatory, and service-related communications. This is a non-marketing role, focused on the technical set-up and smooth running of customer communications in Braze. You’ll support the CRM Operations team in building, testing, and sending messages, ensuring everything goes out on time, to the right people, and in line with compliance requirements.
What you can expect to be doing:
- Assist in building and deploying non-marketing communications in Braze.
- Support the set-up and QA of live automations.
- Help maintain clean, accurate data attributes and events in Braze.
- Work with Operations, Product, Compliance, and Data teams to deliver requirements.
- Monitor deliverability and flag issues to the team.
- Learn to troubleshoot technical problems and support incident escalations.
- Gain exposure to Braze tools, integrations, and governance processes.
- Support colleagues by sharing best practice as your expertise develops.
What we’re looking for:
- Some experience using a CRM or marketing automation platform (Braze experience a strong plus).
- Interest in CRM operations, customer communications, and technical problem-solving.
- Comfortable working with data and learning technical concepts (attributes, events, triggers).
- Strong attention to detail and commitment to accuracy.
- Ability to work collaboratively across teams and functions.
- Curious, quick learner with a proactive approach.
- Exposure to query or scripting languages (SQL, JSON, Liquid) a plus, but not essential.
- Keen to grow into a Braze-certified expert.
Working Hours:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM
PERKS:
- £35,000 - £45,000 per annum
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - contributing 5% on earnings up to £45,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements.
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences.
- £30 per month Chip Fitness Benefit.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.
Our Interview Process:
- Video screen with someone from our Talent team.
- Video interview with the hiring manager.
- Short take home task.
- Final interview with SVP of Growth.
We are an equal-opportunity employer and value diversity. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
CRM Operations Executive employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Executive
✨Tip Number 1
Get to know Chip and our mission! Research our app, values, and the fintech landscape. This will help you connect your skills and experiences to what we do, making you stand out in interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Chip and any tips they might have for your application process. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to CRM operations. Think about how you can demonstrate your problem-solving skills and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Chip.
We think you need these skills to ace CRM Operations Executive
Some tips for your application 🫡
Show Your Passion for Chip: When you're writing your application, let your enthusiasm for Chip and our mission shine through. We want to see that you genuinely care about helping people build their wealth and are excited about being part of a fast-growing fintech.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the CRM Operations Executive role. Highlight any relevant experience with CRM platforms like Braze, and don’t forget to mention your attention to detail and problem-solving skills. We love seeing how your background fits with what we do!
Be Authentic: We’re looking for real people with interests outside of work. Don’t be afraid to share a bit about yourself in your application. Whether you’re into gaming, dancing, or even writing fan-fiction, let us know! It helps us see the person behind the skills.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Chip
✨Know Your CRM Tools
Familiarise yourself with CRM platforms, especially Braze, as it's crucial for the role. Brush up on how to build and deploy communications, and be ready to discuss any previous experience you have with similar tools.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Chip values a proactive approach, so think of times when you identified a problem and took the initiative to resolve it.
✨Emphasise Team Collaboration
Since the role involves working across various teams, be ready to share experiences where you successfully collaborated with others. Highlight your ability to build relationships and work towards common goals.
✨Express Your Passion for Wealth Management
Chip is all about making wealth management accessible. Show your enthusiasm for their mission and how you can contribute to building the investment super app. Share any personal interests or experiences that align with this vision.
