At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join a fast-growing company on a mission to build the investment super app of the future.
- Benefits: Competitive salary, performance bonuses, and a workplace pension scheme.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of a fun team that values empathy and personal interests.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 24762 - 24762 £ per year.
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
What you can expect to be doing:
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for:
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for:
- Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
- At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS:
- £24,762 per annum
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762.
Remote Customer Support Executive (Remote within the UK) in Aberdeen employer: Chip
Join a dynamic and supportive team as a Remote Customer Support Executive, where your passion for customer care will be valued and nurtured. With flexible working hours, a competitive salary, and opportunities for performance-related bonuses, you'll thrive in a culture that encourages personal growth and celebrates individuality. Be part of our mission to revolutionise the investment landscape while enjoying a collaborative environment that values empathy and fun.
