Chip – your wealth app is looking for a Senior Quality Analyst to drive Quality Assurance for Customer Support, including AI Agent conversations. You will act as the human-in-the-loop reviewer, assess quality, and feed insights to improve training and calibration of AI agents.
Reporting to the Customer Operations Manager, you’ll ensure every customer interaction meets quality, compliance, and consistency standards.
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Senior QA & HITL Lead - AI-Driven Support employer: Chip – your wealth app
Chip is an exceptional employer, offering a vibrant work culture that values collaboration and innovation. With a focus on employee growth, we provide ample opportunities for professional development through training budgets and flexible working arrangements, all while enjoying a balanced workweek with early finishes on Fridays. Join us in our mission to revolutionise wealth management in a supportive environment where your contributions truly matter.
