At a Glance
- Tasks: Manage day-to-day People operations and enhance employee experiences from onboarding to performance reviews.
- Company: Join a dynamic fintech startup focused on growth and innovation.
- Benefits: Competitive salary, bonus potential, flexible working, and wellness benefits.
- Other info: Work in an AI-enabled environment with opportunities for professional development.
- Why this job: Make a real impact in a scaling business while developing your People management skills.
- Qualifications: 10-15 years of People experience, strong UK employment law knowledge, and excellent communication skills.
The predicted salary is between 65000 - 65000 £ per year.
We are looking for an experienced People Manager to help strengthen and mature the operational People foundations at Chip. We seek a highly practical, commercially minded, and confident professional who can handle day‑to‑day People realities within a scaling regulated business. The role is not a “People & Culture” or employer‑branding position.
Responsibilities
- Own and manage day‑to‑day People operations across the employee lifecycle, ensuring scalable People foundations.
- Support and improve onboarding experiences, ensuring new starters feel set up for success from day one.
- Provide practical, commercially aware People advice to managers and leadership, balancing legal compliance with business realities.
- Guide training and development needs, particularly around management skills for People managers, to build a confident and capable manager community and support career development frameworks.
- Review, improve, and maintain People policies, documentation, and processes to keep them compliant, effective, and fit for a scaling company.
- Coordinate and improve performance planning and review cycles, including compensation and incentive processes.
- Partner closely with leadership on organisational changes, performance concerns, and people‑related risk.
- Lead employee relations matters including disciplinaries, grievances, and performance management.
- Co‑coach and develop members of the People team, building operational People capability and employment law understanding.
- Work in an AI‑enabled environment, using AI tools and automation where appropriate to improve efficiency and operational quality.
- Provide clear, accessible people communications across the business on any people‑related matters, policies, or updates.
Qualifications
Mindset and approach:
- Highly practical and operational in approach.
- Calm and confident handling sensitive employee situations.
- Commercially minded and solutions‑focused.
- Comfortable making judgement calls and operating with ambiguity.
- Direct, clear communicator who can hold People conversations professionally.
- Balances employee experience with business needs and risk management.
- Positive, grounded, and resilient under pressure.
People skills and experience:
- Strong People generalist experience (ideally 10‑15 years), ideally within financial services or another regulated environment.
- Solid knowledge of UK employment law and employee relations processes.
- Experience independently managing complex ER cases from start to finish.
- Experience supporting managers with performance management and organisational change.
- Strong operational People foundations across policy, process, and compliance.
- Able to influence and build credibility with senior stakeholders and managers.
- Comfortable working hands‑on in a scaling environment.
- Experience mentoring or developing People team members.
- AI curious: open to using AI tools and automation to improve People workflows and efficiency.
Domain knowledge:
- Experience within financial services, fintech, banking, insurance, or another regulated industry.
- Exposure to scaling businesses or high‑growth environments.
- CIPD qualification.
- Stakeholder and communication skills.
- Comfortable working directly with senior leadership on sensitive people matters.
- Can navigate challenging conversations confidently and professionally.
- Clear, direct communicator—written and verbal—who can simplify complex People situations into practical recommendations.
- Strong judgement and ability to build trust quickly across the business.
Working Hours
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM
Benefits
- £60,000 – £65,000 per annum
- Discretionary performance‑related annual bonus
- Workplace pension scheme with a 5% contribution on earnings up to £50,000
- Private medical insurance
- Employee assistance programme
- Cycle‑to‑work scheme
- Season ticket loan
- Free ChipX subscription for UK‑based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays and the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences
- £30 per month Chip Fitness benefit for mental/physical wellbeing
- Company laptop
- Opportunity to influence product and grow responsibilities in a high‑growth fintech startup
Equal Opportunities
We are an equal‑opportunity employer and value diversity. We encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
People Manager employer: Chip – your wealth app
Chip is an exceptional employer that prioritises the growth and development of its employees within a dynamic fintech environment. With a strong focus on practical People operations, we offer competitive benefits including a generous salary, flexible working arrangements, and an annual training budget to support your professional journey. Our inclusive work culture fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact while advancing their careers.
