At a Glance
- Tasks: Manage day-to-day People operations and enhance onboarding experiences for new starters.
- Company: Join a high-growth fintech startup focused on operational excellence.
- Benefits: Competitive salary, flexible working, private medical insurance, and annual training budget.
- Other info: Work in an AI-enabled environment with opportunities for career growth.
- Why this job: Make a real impact in shaping People foundations within a scaling business.
- Qualifications: 10-15 years of People generalist experience, ideally in regulated environments.
The predicted salary is between 65000 - 65000 £ per year.
We are looking for an experienced People Manager to help strengthen and mature the operational People foundations at Chip.
We seek a highly practical, commercially minded, and confident professional who can handle day‑to‑day People realities within a scaling regulated business.
The role is not a “People & Culture” or employer‑branding position.
Responsibilities
- Own and manage day‑to‑day People operations across the employee lifecycle, ensuring scalable People foundations.
- Support and improve onboarding experiences, ensuring new starters feel set up for success from day one.
- Provide practical, commercially aware People advice to managers and leadership, balancing legal compliance with business realities.
- Guide training and development needs, particularly around management skills for People managers, to build a confident and capable manager community and support career development frameworks.
- Review, improve, and maintain People policies, documentation, and processes to keep them compliant, effective, and fit for a scaling company.
- Coordinate and improve performance planning and review cycles, including compensation and incentive processes.
- Partner closely with leadership on organisational changes, performance concerns, and people‑related risk.
- Lead employee relations matters including disciplinaries, grievances, and performance management.
- Co‑coach and develop members of the People team, building operational People capability and employment law understanding.
- Work in an AI‑enabled environment, using AI tools and automation where appropriate to improve efficiency and operational quality.
- Provide clear, accessible people communications across the business on any people‑related matters, policies, or updates.
Qualifications
Mindset and approach
- Highly practical and operational in approach.
- Calm and confident handling sensitive employee situations.
- Commercially minded and solutions‑focused.
- Comfortable making judgement calls and operating with ambiguity.
- Direct, clear communicator who can hold People conversations professionally.
- Balances employee experience with business needs and risk management.
- Positive, grounded, and resilient under pressure.
People skills and experience
- Strong People generalist experience (ideally 10‑15 years), ideally within financial services or another regulated environment.
- Solid knowledge of UK employment law and employee relations processes.
- Experience independently managing complex ER cases from start to finish.
- Experience supporting managers with performance management and organisational change.
- Strong operational People foundations across policy, process, and compliance.
- Able to influence and build credibility with senior stakeholders and managers.
- Comfortable working hands‑on in a scaling environment.
- Experience mentoring or developing People team members.
- AI curious: open to using AI tools and automation to improve People workflows and efficiency.
Domain knowledge
- Experience within financial services, fintech, banking, insurance, or another regulated industry.
- Exposure to scaling businesses or high‑growth environments.
- CIPD qualification.
- Stakeholder and communication skills.
- Comfortable working directly with senior leadership on sensitive people matters.
- Can navigate challenging conversations confidently and professionally.
- Clear, direct communicator—written and verbal—who can simplify complex People situations into practical recommendations.
- Strong judgement and ability to build trust quickly across the business.
- Working Hours
- Monday to Thursday: 9:00 AM – 6:00 PM
Benefits
- Discretionary performance‑related annual bonus
- Workplace pension scheme with a 5% contribution on earnings up to £50,000
- Private medical insurance
- Employee assistance programme
- Cycle‑to‑work scheme
- Season ticket loan
- Free Chip X subscription for UK‑based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays and the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences
- £30 per month Chip Fitness benefit for mental/physical wellbeing
- Company laptop
- Opportunity to influence product and grow responsibilities in a high‑growth fintech startup
- Equal Opportunities
We are an equal‑opportunity employer and value diversity.
We encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
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StudySmarter Expert Advice🤫
We think this is how you could land People Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Chip – your wealth app!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Chip – your wealth app.
We think you need these skills to ace People Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Chip – your wealth app. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Chip – your wealth app and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Chip – your wealth app. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Chip – your wealth app's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Chip – your wealth app
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Chip – your wealth app.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Chip – your wealth app will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Chip – your wealth app and how you would contribute to adapting HR strategies.
