Chip is building a SIPP pension offering and seeks a Team Lead in Customer Support to own pensions guidance, knowledge management and customer experience governance. You’ll partner with Product to translate insights into action and drive compliant, personalised support as the product matures.
You’ll lead a pensions-focused CS team, implement SLAs/KPIs, manage performance reviews, and ensure regulatory compliance while shaping how Chip delivers wealth services to customers in the UK.
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Pensions Support Team Lead in London employer: Chip – your wealth app
Chip is an exceptional employer, offering a vibrant work culture that values collaboration and innovation. With a focus on employee growth, we provide ample opportunities for professional development through training budgets and flexible working arrangements, all while enjoying a balanced workweek with early finishes on Fridays. Join us in our mission to revolutionise wealth management in a supportive environment where your contributions truly matter.
