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- Tasks: Lead CRM operations, ensuring smooth campaigns and data integrity using Braze.
- Company: Join Chip, a fast-growing fintech company on a mission to revolutionise investment.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and flexible working.
- Why this job: Be part of a dynamic team shaping the future of financial technology.
- Qualifications: Proficiency in Braze, CRM operations experience, and strong collaboration skills.
- Other info: Enjoy a fun work culture with early Friday finishes and diverse team interests.
The predicted salary is between 60000 - 70000 £ per year.
Chip is scaling fast — and as our CRM programme grows, the complexity of our orchestration, targeting, data dependencies, and compliance obligations grows with it. The CRM Operations Lead is the technical and operational owner of our CRM platform (Braze) and the systems and processes around it. This person ensures our campaigns and customer communications run with high reliability, correct targeting, clean data, and strong controls, while enabling the CRM team to move quickly and confidently.
You will act as the technical point-of-contact for Braze across the business, partnering closely with Engineering, Data, Product, Compliance, and CRM Strategists/Producers to deliver best-in-class lifecycle marketing and transactional messaging. This is a highly cross-functional role — equal parts marketing tech, process leadership, governance, and operational excellence.
What You Can Expect To Be Doing
- Build, test, and deploy non-marketing communications in Braze.
- Act as the technical point-of-contact for all Braze requirements.
- Manage user permissions, attributes, and event data within Braze.
- Collaborate cross-functionally on integrations and requirements.
- Maintain rigorous QA and monitoring of live automations.
- Support service and incident escalations with CRM-related actions.
- Ensure data hygiene, deliverability, and compliance across all CRM operations.
- Educate and support colleagues on Braze tools and technical best practices.
What We’re Looking For
- Deep technical proficiency with Braze.
- Understanding of CRM data integrations.
- Strong understanding of data structures, attributes, and event-based triggers.
- Experience managing user permissions, roles, and platform governance in Braze.
- Knowledge of email and push deliverability monitoring.
- Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
- Familiarity with QA, auditing, and incident escalation processes.
- Strong collaboration skills.
- Confidence in troubleshooting technical issues quickly and independently.
- Exposure to scripting or query languages a plus.
- Braze Certification (Admin or Practitioner) highly desirable.
- Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.
What We’re Really Looking For
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current marketing team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.
We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, EQ, fun stories, and the ability to smile even when things are tough.
Working Hours
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!)
Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!
PERKS
- £60,000 – £70,000 per annum.
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme – We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
We are an equal‑opportunity employer and value diversity. Flexible working arrangements. 28 days holiday plus.
CRM Operations Lead in London employer: Chip – your wealth app
Contact Detail:
Chip – your wealth app Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Lead in London
✨Tip Number 1
Get to know the company inside out! Research Chip's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of CRM Operations Lead. Practice articulating your experiences with Braze and CRM operations to demonstrate your expertise.
✨Tip Number 4
Don’t forget to showcase your personality! Chip values real people, so share your interests outside of work. Whether you're into gaming or dancing, let your unique self shine through during the interview process.
We think you need these skills to ace CRM Operations Lead in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your deep technical proficiency with Braze in your application. We want to see how you’ve used it in past roles, so don’t hold back on the details!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to complex topics like CRM operations.
Share Your Passion: Let us know why you’re excited about joining Chip! We love hearing about your interests outside of work, so feel free to sprinkle in a bit of personality to make your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role.
How to prepare for a job interview at Chip – your wealth app
✨Know Your Braze Inside Out
Make sure you brush up on your technical proficiency with Braze. Familiarise yourself with its features, user permissions, and data structures. Being able to discuss specific functionalities and how you've used them in past roles will show that you're not just a user but a true expert.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working closely with various teams like Engineering and Compliance, be ready to share examples of how you've successfully collaborated in the past. Highlight any projects where you had to navigate different perspectives and ensure everyone was on the same page.
✨Emphasise Your Attention to Detail
Given the importance of data hygiene and compliance in CRM operations, come prepared with examples that demonstrate your meticulous nature. Discuss how you've maintained accuracy in your work and any processes you've implemented to ensure high reliability in campaigns.
✨Bring Your Personality to the Table
Chip values genuine people, so don’t shy away from sharing a bit about yourself outside of work. Whether you're into gaming, dancing, or writing fan-fiction, let your personality shine through. This will help you connect with the interviewers and show that you’re a good cultural fit for the team.