At a Glance
- Tasks: Provide first-line technical support and manage hardware assets for a dynamic team.
- Company: Join a forward-thinking tech company focused on making finance accessible.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and flexible working.
- Other info: Enjoy an early Friday finish and 28 days holiday to recharge!
- Why this job: Be part of a collaborative team that values your unique perspective and growth.
- Qualifications: Customer service experience and a passion for technology; coding skills are a plus.
The predicted salary is between 31500 - 33000 € per year.
We’re looking for a keen and diligent First Line Support team member to handle our expanding TechOps function, supporting a hybrid workforce of 200+ employees. This will involve running our internal access management systems, onboarding people to our systems as our company grows, and handling day-to-day support enquiries and troubleshooting for team members. This is a hybrid role with 3 days per week at our Shoreditch office, where you will also be responsible for maintaining the company’s hardware asset inventory, keeping everything tracked, organised and in good working order. This includes all company laptops, monitors, meeting room A/V tech and office WiFi.
You will also work closely with our Platform Engineering team who will support you in providing employees access to cloud infrastructure and keeping laptops secure.
What you can expect to be doing:
- Provide technical support for the team, including troubleshooting software, hardware, and network issues.
- Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting.
- Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access.
- Assign and escalate tickets to a higher level where tickets cannot be resolved at a first-line level.
- Updating documentation and automations to make them as easy to use for team members as possible.
- Maintain an accurate asset register for all company hardware. Keep all hardware organised and secure within the office premises.
- Managing technical office equipment including AV setups, printers, networking and internet service.
- Be responsible for the security and storage systems in the office.
- Liaise with third party suppliers in relation to IT services.
What we’re looking for:
- Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech.
- Demonstrated ability to learn and pick up new things across a range of technical areas.
- Some experience administering Windows or macOS devices remotely.
- An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great.
What we’re really looking for:
We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just policed CVs and yes you know a thing. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.
Working Hours:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!
PERKS:
- £31,500 - £33,000 per annum
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £33,000.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- We are an equal-opportunity employer and value diversity
- Flexible working arrangements
- 28 days holiday plus
Technical Support Engineer in London employer: Chip UK
At Chip, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Shoreditch office provides a dynamic environment where you can thrive, with opportunities for personal and professional growth, alongside competitive benefits such as a performance-related bonus, private medical insurance, and flexible working arrangements. Join us in our mission to simplify wealth management while enjoying a supportive team atmosphere that values diversity and individual perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling tech support, brush up on common issues related to hardware and software. Maybe even set up a mock scenario with a friend to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show off your personality! The job description mentions they want real people, so don’t be afraid to let your character shine through. Share your interests and experiences that make you unique, especially if they relate to tech or teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your excitement for the role shine through! We want to see that you're genuinely interested in tech and helping others. A little passion goes a long way!
Tailor Your CV:Make sure your CV highlights relevant experience, especially any customer-facing roles or tech skills. We love seeing how your background fits with what we do, so don’t be shy about showcasing your unique journey!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chip UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and macOS devices. Familiarise yourself with common troubleshooting steps for hardware and software issues, as well as any relevant coding languages like Python or JavaScript. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves a lot of first-line support, be ready to discuss your previous customer-facing experiences. Think of examples where you’ve successfully resolved issues or helped someone out. Highlight your empathy and ability to communicate clearly, as these are key traits they’re looking for.
✨Demonstrate Your Organisational Skills
Given the responsibility of maintaining the hardware asset inventory, come prepared to talk about how you keep things organised. Share any systems or methods you’ve used in the past to track assets or manage tasks efficiently. This will show that you can handle the logistical side of the role.
✨Be Ready to Collaborate
This position requires working closely with the Platform Engineering team, so be prepared to discuss how you work in a team setting. Share examples of how you’ve collaborated with others to solve problems or improve processes. Emphasising your collaborative mindset will resonate well with their team-oriented culture.
