Chip is seeking a Senior Quality Analyst to own the Quality Assurance function for Customer Support teams, including AI Agents. You will serve as the HITL reviewer for AI Agent conversations, assess quality, identify failure patterns, and feed insights back into training and calibration of AI agents.
Reporting to the Customer Operations Manager, you will ensure every customer interaction meets high standards of quality, compliance, and consistency, combining operational QA with strategic input
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Senior QA Lead – AI & Human Support Excellence in London employer: Chip UK
At Chip, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As an Operations Data Analyst, you will have access to continuous professional development opportunities and the chance to work with cutting-edge technology in a dynamic environment. Located in a vibrant area, we offer competitive benefits and a supportive team atmosphere that values your contributions and encourages growth.
