Customer Support Executive (Remote within the UK) Customer Support · Shoreditch · in London

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

What you can expect to be doing:

• Dealing with all queries that come in through live chat, email and through social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to other members of the team.
• Active participation in app growth and development.

What we’re looking for:

• Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
• You can get your head around a complex system quickly.
• You find it easy to juggle and prioritise different tasks.
• You’re chilled under pressure.
• You are friendly and naturally engaging with a positive can-do attitude to customer support.
• Committed to providing excellent customer support, written and verbal.

What we’re really looking for:

Someone with a genuine interest in Chip and is excited about being part of a fast‐growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan‐fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

PERKS

• £24,762 per annum
• Discretionary Performance‐Related Bi‐Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme – We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK‐based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast‐tracing your knowledge, responsibility and skills in a high‐growth fintech startup

Our Interview Process

• Short take‐home task
• Video interview with Head of Talent
• Video interview with the hiring manager & Team Lead
• Final interview with VP of Customer Support

About Chip

Our mission is to make our customers wealthy. We’re building the wealth super app of the future. An app to build your long‐term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra‐wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain... and we’re not slowing down. Chip serves over 300,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast‐growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd‐funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We’re building the wealth app for our community, giving them one place for saving and investing. We’re giving customers control and guidance to effortlessly build their long‐term wealth using award‐winning tech, while celebrating their achievements along the way.

Who we are

Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Our Values

• Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
• Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
• Be COLLABORATIVE: Work cross‐functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.