Chip is looking for a Complaints Handler to manage customer complaints from receipt to resolution in a fast-growing fintech environment. You will investigate concerns, review policies and records, and determine fair outcomes with empathy and clarity.
You will ensure regulatory compliance (FCA DISP) and provide accurate information to customers while balancing outcomes with business considerations. The role emphasizes documentation, escalation where needed, and maintaining high standards of
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Fintech Complaints & Customer Care Specialist employer: Chip UK
At Chip, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As an Operations Data Analyst, you will have access to continuous professional development opportunities and the chance to work with cutting-edge technology in a dynamic environment. Located in a vibrant area, we offer competitive benefits and a supportive team atmosphere that values your contributions and encourages growth.
