Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join Chip, a fast-growing fintech startup on a mission to build the wealth super app.
- Benefits: Enjoy flexible hours, competitive pay, and perks like private medical insurance and a fitness benefit.
- Why this job: Be part of a dynamic team making a real impact in the financial tech space.
- Qualifications: A passion for customer care and the ability to handle complex systems.
- Other info: Work in a fun, inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 11800 - 15800 £ per year.
We are looking for a Part time Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
Working hours
- 24 hours per week
- Saturday & Sunday - 9am until 6pm
- 2 Weekday evenings - 4pm until 8pm
What you can expect to be doing
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You’re friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.
At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- £15,862 per annum
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Our Interview Process
- Video screen with someone from our Talent team
- Short take-home test
- Video interview with the hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Our mission is to make our customers wealthy. We’re building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. Chip serves over 300,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Our Values
- Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
- Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
- Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Customer Support Executive (Remote within the UK) - Part time Customer Support · Shoreditch · employer: Chip UK
Contact Detail:
Chip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote within the UK) - Part time Customer Support · Shoreditch ·
✨Tip Number 1
Get to know the company! Before your interview, dive into Chip's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about building the wealth super app of the future.
✨Tip Number 2
Practice your empathy skills! During the interview, we’ll be looking for how you handle tough situations. Share stories where you’ve turned a negative customer experience into a positive one. We love hearing about real-life examples!
✨Tip Number 3
Be yourself! We want to see the real you, so don’t be afraid to share your interests outside of work. Whether you're a gamer or a dancer, let your personality shine through. It’s all about finding the right fit for our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team at Chip!
We think you need these skills to ace Customer Support Executive (Remote within the UK) - Part time Customer Support · Shoreditch ·
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer support shine through. We want to see that you genuinely care about helping others and are excited about being part of our mission at Chip.
Be Yourself: We’re looking for real people with unique interests! Don’t be afraid to share a bit about yourself outside of work. Whether you're into gaming, dancing, or even writing fan-fiction, let us know what makes you tick!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention specific experiences that demonstrate your ability to juggle tasks and stay calm under pressure, as these are key traits we value.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Chip UK
✨Know Your Stuff
Before the interview, make sure you understand Chip's mission and values. Familiarise yourself with their app and how it works. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Your Personality
Chip is looking for real people, so don’t be afraid to share your interests outside of work. Whether you're into gaming, dancing, or writing fan-fiction, let your personality shine through. It’s all about connecting on a human level!
✨Prepare for Scenarios
Think about common customer support scenarios you might face, like dealing with a frustrated customer or troubleshooting a technical issue. Prepare some examples of how you would handle these situations, showcasing your empathy and problem-solving skills.
✨Ask Engaging Questions
At the end of the interview, have a few thoughtful questions ready. Ask about team dynamics, growth opportunities, or how they celebrate successes. This shows your enthusiasm for the role and helps you gauge if Chip is the right fit for you.
