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- Tasks: Lead CRM operations, ensuring smooth campaigns and customer communications using Braze.
- Company: Join Chip, a fast-growing fintech startup on a mission to build the wealth super app of the future.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and flexible working arrangements.
- Why this job: Make a real impact in a dynamic environment while growing your skills in a collaborative team.
- Qualifications: Technical proficiency with Braze and strong collaboration skills are essential.
- Other info: Enjoy 28 days holiday, a supportive culture, and opportunities for personal and professional growth.
The predicted salary is between 60000 - 70000 £ per year.
Chip is scaling fast — and as our CRM programme grows, the complexity of our orchestration, targeting, data dependencies, and compliance obligations grows with it. The CRM Operations Lead is the technical and operational owner of our CRM platform (Braze) and the systems and processes around it. This person ensures our campaigns and customer communications run with high reliability, correct targeting, clean data, and strong controls, while enabling the CRM team to move quickly and confidently. You will act as the technical point-of-contact for Braze across the business, partnering closely with Engineering, Data, Product, Compliance, and CRM Strategists/Producers to deliver best-in-class lifecycle marketing and transactional messaging. This is a highly cross-functional role — equal parts marketing tech, process leadership, governance, and operational excellence.
What you can expect to be doing:
- Build, test, and deploy non-marketing communications in Braze.
- Act as the technical point-of-contact for all Braze requirements.
- Manage user permissions, attributes, and event data within Braze.
- Collaborate cross-functionally on integrations and requirements.
- Maintain rigorous QA and monitoring of live automations.
- Support service and incident escalations with CRM-related actions.
- Ensure data hygiene, deliverability, and compliance across all CRM operations.
- Educate and support colleagues on Braze tools and technical best practices.
What we’re looking for:
- Deep technical proficiency with Braze.
- Understanding of CRM data integrations.
- Strong understanding of data structures, attributes, and event-based triggers.
- Experience managing user permissions, roles, and platform governance in Braze.
- Knowledge of email and push deliverability monitoring.
- Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
- Familiarity with QA, auditing, and incident escalation processes.
- Strong collaboration skills.
- Confidence in troubleshooting technical issues quickly and independently.
- Exposure to scripting or query languages a plus.
- Braze Certification (Admin or Practitioner) highly desirable.
- Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.
What we’re really looking for:
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current marketing team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
Working Hours:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!)
Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!
PERKS:
- £60,000 - £70,000 per annum.
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme – We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements.
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.
Our Interview Process:
- Video screen with someone from our Talent team.
- Video interview with the hiring manager.
- Short take home task.
- Final interview with SVP of Growth.
About Chip:
Chip’s mission is to make your life wealthy. We are building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we are not slowing down. Chip serves over 400,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.
Our vision: To be the most personal digital wealth manager in the UK.
Who we are: Chip has a creative and diverse team of 180, from all different backgrounds and industries. We are driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.
Our Values:
- Be ACCOUNTABLE: Everything you do matters, care about the end result, challenge the norm, disagree, yet commit to making it happen once a decision has been made, do the best job possible.
- Be BOLD: Share our ambition and do your bit to achieve it, innovate: challenge the norm, break the mould and make it happen, set goals that truly align with our mission, do your best for our customers.
- Be COLLABORATIVE: Work cross-functionally - we win as a team, build strong relationships based on trust, treat others fairly and respectfully, hold others to account, be supportive and inclusive, have fun together.
Equal Opportunities: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CRM Operations Lead employer: Chip UK
Contact Detail:
Chip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Lead
✨Tip Number 1
Get to know the company inside out! Research Chip's mission, values, and recent news. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of CRM Operations Lead. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace CRM Operations Lead
Some tips for your application 🫡
Show Your Passion for Chip: When you're writing your application, let your enthusiasm for Chip shine through! We want to see that you’re genuinely excited about our mission and the role. Share why you think you’d be a great fit and how your interests align with what we do.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the CRM Operations Lead position. Highlight your experience with Braze and any relevant CRM operations skills. We love seeing how your background fits into our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Chip UK
✨Know Your Braze Inside Out
Make sure you brush up on your technical skills with Braze. Familiarise yourself with its features, user permissions, and data structures. Being able to discuss specific functionalities and how you've used them in past roles will show that you're not just a user but a pro who can lead the CRM operations.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working closely with various teams like Engineering and Compliance, be ready to share examples of how you've successfully collaborated in the past. Highlight any projects where you had to bridge gaps between different departments, as this will demonstrate your ability to work in a cross-functional environment.
✨Prepare for Technical Troubleshooting Scenarios
Expect questions about how you would handle technical issues or incidents related to CRM operations. Think of specific examples where you’ve troubleshot problems quickly and effectively. This will showcase your confidence and problem-solving skills, which are crucial for this role.
✨Bring Your Personality to the Table
Chip values authenticity and a good sense of humour, so don’t shy away from sharing a bit about yourself outside of work. Whether it’s your passion for gaming or your love for dancing, let your personality shine through. This will help you connect with the interviewers and show that you’re a great cultural fit for the team.