At a Glance
- Tasks: Coordinate patient care, manage rotas, and support the reception team in a dynamic medical practice.
- Company: Chingford Medical Practice, a supportive and innovative healthcare environment.
- Benefits: Valuable experience in healthcare, supportive team, and opportunities for personal growth.
- Other info: Join a well-established team with opportunities for career advancement.
- Why this job: Make a real difference in patient care while developing essential organisational skills.
- Qualifications: Strong communication, coordination, and problem-solving skills are essential.
The predicted salary is between 23832 - 29128 £ per year.
Chingford Medical Practice is seeking an experienced Reception Coordinator to join our well-established and dynamic team.
You will work closely with our Practice Manager, Operations Coordinator and team of administrators to provide responsive and efficient care for our patients, coordinating rotas, dealing with prescriptions, referrals and patient recall.
This is a fantastic opportunity to work in a supportive and innovative environment where your organisational skills and dedication to patient care will be highly valued.
Strong communication, coordination, and problem-solving skills are essential.
The Reception Coordinator will play a key role in ensuring the smooth running of the practice by coordinating reception rotas and managing session entries on EMIS Web.
They will manage incoming accurx triage requests, working closely with the GPs, while also supporting prescribing clerk duties.
The role involves raising referrals via e-RS and email, monitoring incoming correspondence, and taking appropriate action, as well as following up on triage outcomes from the triage GP.
In addition, the Reception Coordinator will provide vital support to the reception team during busy periods or staff absences, helping to maintain seamless operations and delivering a high standard of patient care.
The following are the core responsibilities of the Care Coordinator.
The following are the core responsibilities of the Care Coordinator.
- Assist with EMIS web clinics and coordinate rotas
- Coordinate recall process for long term conditions and reviews
- Deal with SAR requests and action appropriately within GDPR law
- Assist with prescription queries and cover the prescribing clerk role.
- Triage admin, dealing with actions requested by GPs following triage forms completed
- Distributing labs and prescriptions to GPs
- Raising referrals via the NHS e-referral system and emails
- Results admin and chasing results by liaising with hospitals
- Dealing with medical report requests
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Welcome patients and visitors to the organisation, directing requests appropriately
- Always maintain a clean, tidy, effective working area
- Support all clinical staff with general administrative tasks as requested
- In addition to the primary responsibilities, the Care Coordinator may be requested to:
- Partake in audit as directed by the audit lead
- Support reception staff, providing cover during staff absences
- Book appointments
- Complete opening and closing procedures in accordance with the duty rota
- There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
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Receptionist/Administrator in London employer: Chingford Medical Practice
Chingford Medical Practice is an excellent employer that values teamwork and patient care, offering a supportive work environment where your contributions directly impact the community's health. With opportunities for professional development and a culture that prioritises collaboration, you will thrive in a role that not only challenges you but also rewards your dedication to quality healthcare.
Contact Details:
Chingford Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Chingford Medical Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Chingford Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Chingford Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Chingford Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Chingford Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Chingford Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Chingford Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Chingford Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Chingford Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
