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- Tasks: Lead a team, inspire colleagues, and ensure exceptional customer experiences.
- Company: Join Holland & Barrett, a leader in health and wellness retail.
- Benefits: Enjoy competitive pay, discounts, life assurance, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Retail or customer service experience; passion for health and wellness.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Store Location: 91 Hamilton Road, Felixstowe, Suffolk
Working Pattern: 25 hours per week
Hourly Rate: £13.45 per hour
Do you enjoy leading a team and helping others grow? Are you motivated by delivering great customer experiences and making a real difference in people's wellbeing? At Holland & Barrett, our Retail Supervisors play a key role in inspiring colleagues, driving performance, and ensuring every customer leaves feeling better than when they arrived.
What you’ll do:
- Lead by example, supporting your Store Manager to drive performance and achieve results.
- Coach and motivate colleagues to deliver exceptional customer service and develop their product knowledge.
- Maintain a customer-first culture across all aspects of store operations.
- Complete our Qualified to Advise training, so you can support customers with trusted expertise.
- Oversee stock management, ensuring availability, accuracy, and strong visual standards.
- Uphold high levels of compliance, safety, and operational excellence.
- Support commercial performance through cost control, sales focus, and team deployment.
- Identify opportunities to improve store efficiency and overall results.
Who you are:
- A confident team player who leads by example and motivates others to succeed.
- Someone who communicates clearly, listens actively, and solves problems with a calm, practical approach.
- Curious and passionate about health, wellness, and helping others make positive choices.
- Adaptable and comfortable using technology to find information, support customers, and improve results.
- Experienced in retail or customer service, or ready to take the next step into a leadership role with full training and support.
What we offer:
- Up to 28-days Annual Leave
- 25% discount in store and online (plus free delivery)
- Life Assurance
- Exclusive discounts on well-known brands
- Access to ‘Wellhub' with gyms, studios and wellbeing apps
- Free 24/7 confidential support through our Employee Assistance Programme
- And so much more to support your personal and professional wellbeing
Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart – making health and wellness a way of life for everyone.
Ready to lead with purpose and make wellness your work? Apply today to join Holland & Barrett as a Supervisor and help us inspire healthier lives every day. Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.
We do things a little differently at H&B and offer all applicants an online interview designed to help you put your best foot forward. This process is backed by AI but managed by humans.
Supervisor employer: China-Britain Business Council
Contact Detail:
China-Britain Business Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Holland & Barrett's social media and website. This will help you understand their values and how you can fit in as a Supervisor.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've motivated a team or improved customer service. Be ready to share these during your online interview to show you're the perfect fit for leading a team.
✨Tip Number 3
Prepare questions that show your curiosity about health and wellness. Ask about training opportunities or how they support employee wellbeing. This shows you're genuinely interested in making a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams or motivating others. We want to see how you can inspire your colleagues and drive performance, so share specific examples that showcase your leadership style.
Emphasise Customer Experience: Since delivering great customer experiences is key for us, don’t forget to mention your passion for helping customers. Talk about times when you've gone the extra mile to ensure someone leaves feeling better than when they arrived – it’ll really make your application stand out!
Be Yourself: We love authenticity! Let your personality shine through in your written application. Share your curiosity about health and wellness, and how you can contribute to our customer-first culture. This is your chance to show us who you are beyond just your qualifications.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures that we receive all your details without any hiccups. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at China-Britain Business Council
✨Know the Company
Before your interview, take some time to research Holland & Barrett. Understand their values, mission, and the products they offer. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you can inspire colleagues and drive performance in the store.
✨Emphasise Customer Experience
Holland & Barrett is all about delivering great customer experiences. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to maintain a customer-first culture and how you can contribute to making every customer feel better when they leave.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Practice responding to situations like handling a difficult customer or managing stock discrepancies. This will demonstrate your calm, practical approach and readiness for the challenges of the role.