At a Glance
- Tasks: Support colleagues with HR queries and manage key lifecycle activities.
- Company: Join Holland & Barrett, a leader in health and wellness.
- Benefits: Enjoy 28 days holiday, virtual GP access, and discounts.
- Other info: Hybrid working model with opportunities for personal growth.
- Why this job: Be the go-to person for colleague support and make a difference.
- Qualifications: Experience in HR and strong understanding of compliance required.
The predicted salary is between 25000 - 30000 £ per year.
Hybrid working – based in Nuneaton, with an expectation that you'll be in the office a minimum of 2 days per week.
At Holland & Barrett, we're here to make health and wellness a way of life for everyone. Behind every great colleague experience is a team that listens, supports and makes things simple when it matters most.
As a People Services Assistant, you'll be the first point of contact for our People Operations team – helping colleagues and managers navigate key moments in their journey with us. From day one to day done, you'll deliver trusted, human support that keeps things moving smoothly and compliantly.
The Role
- Act as the first point of contact for People queries, offering clear and supportive guidance.
- Manage HR tickets, calls and live chat across starters, changes and leavers.
- Process key lifecycle activities including onboarding, internal moves, parental leave and flexible working.
- Maintain accurate and compliant colleague records in line with GDPR.
- Manage workload through Zendesk, prioritising to meet service levels.
- Spot risks early and escalate complex or sensitive cases appropriately.
- Work closely with teams across HR, including Employee Relations and Resourcing.
- Contribute to continuous improvement by identifying trends and recurring queries.
The Person
- Experience in an HR or People Services environment is a must.
- A strong understanding of HR processes and compliance, including Right to Work and GDPR.
- Confidence handling queries and explaining things clearly and simply.
- Great attention to detail and the ability to manage multiple tasks at pace.
- A solution-focused mindset with a proactive approach to problem solving.
- Comfort using digital tools and systems to manage queries and data.
- A collaborative approach and a genuine care for colleague experience.
What we offer
- 28 days holiday (including bank holidays), with the option to buy more.
- 24/7 Virtual GP access and an Employee Assistance Programme.
- Annual free at-home health testing kit (after 6 months' service).
- Life assurance (after 12 months' service).
- £50 colleague product allowance (after 6 months' service).
- Access to cashback, discounts and wellbeing support through Wellhub.
- Cycle to Work scheme.
People Services Assistant in Nuneaton employer: China-Britain Business Council
Holland & Barrett is an exceptional employer that prioritises the health and wellness of its colleagues, offering a supportive and collaborative work culture in Nuneaton. With hybrid working options, generous benefits including 28 days of holiday, virtual GP access, and a commitment to employee growth, we ensure that our People Services Assistants thrive in their roles while making a meaningful impact on the colleague experience.
Contact Details:
China-Britain Business Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People Services Assistant in Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Holland & Barrett's social media and website. Understanding their values will help you connect better during the conversation.
✨Tip Number 2
Practice your people skills! As a People Services Assistant, you'll be the go-to for queries. Role-play common scenarios with a friend to boost your confidence in handling questions clearly and supportively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges effectively. This will demonstrate your proactive mindset and solution-focused approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace People Services Assistant in Nuneaton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Services Assistant role. Highlight your HR experience and how it aligns with our values at Holland & Barrett. We want to see how you can contribute to making health and wellness a way of life!
Showcase Your Skills:Don’t forget to emphasise your understanding of HR processes, compliance, and your ability to handle queries. We love a solution-focused mindset, so share examples of how you've tackled challenges in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language that reflects your ability to explain things simply, just like you would when helping colleagues navigate their journey with us.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at China-Britain Business Council
✨Know Your HR Basics
Make sure you brush up on key HR processes and compliance, especially around GDPR and Right to Work. Being able to confidently discuss these topics will show that you understand the role and can handle queries effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex or sensitive cases in the past. Highlighting your proactive approach to problem-solving will demonstrate that you're solution-focused, which is crucial for a People Services Assistant.
✨Familiarise Yourself with Digital Tools
Since you'll be managing queries through systems like Zendesk, it’s a good idea to get comfortable with similar digital tools. Mention any experience you have with these platforms during the interview to show you're ready to hit the ground running.
✨Emphasise Your Attention to Detail
In this role, accuracy is key. Be prepared to discuss how you manage multiple tasks while maintaining high standards. Sharing specific examples of how you've ensured compliance and accuracy in previous roles will set you apart.
