At a Glance
- Tasks: Lead a team to create exceptional customer experiences and drive store success.
- Company: Join Holland & Barrett, a leader in health and wellness retail.
- Benefits: Enjoy 28 days holiday, virtual GP access, and exclusive discounts.
- Other info: Be part of an inclusive team that values diverse perspectives.
- Why this job: Make a real impact on customers' wellness journeys while developing your leadership skills.
- Qualifications: Retail or customer service experience with a passion for health and wellness.
The predicted salary is between 13.17 - 13.17 £ per hour.
- Permanent | 25 hours per week
- £13.17 per hour
- Intro
At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a
Supervisor , you'll play an important role in creating an exceptional store experience by leading with confidence, supporting your team to grow and helping customers find the right products for their individual wellness journeys.
If you're passionate about people, enjoy coaching others and thrive in a fast-paced retail environment, we'd love to hear from you.
- What you'll be doing
- Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
- Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
- Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
- Drive sales, stock availability, visual merchandising and operational excellence across the store.
- Support commercial performance through effective planning, cost control, compliance and safe working practices.
- Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.
- What you'll bring
- Experience in retail or customer service, with the confidence to lead and inspire others.
- Excellent communication skills and the ability to build positive relationships with colleagues and customers.
- A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
- Strong organisational skills and the ability to make sound decisions in a busy retail environment.
- Confidence using digital tools and technology to support customers and day-to-day store operations.
- 28 days' holiday, including bank holidays.
- 24/7 Virtual GP access.
- Annual free at-home health testing kit (after 6 months' service).
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
- Life assurance (2x salary, after 6 months' service).
- £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
- 25% colleague discount in store and online.
- Access to cashback and discounts from a wide range of retailers.
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
- Cycle to Work scheme.
Please note that vacancies may close early if we receive a high volume of applications.
About Holland & Barrett
For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing.
Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.
Inclusion & accessibility statement
At Holland & Barrett, we believe diverse perspectives make us stronger.
We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.
If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.
We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.
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Supervisor in Northallerton employer: China-Britain Business Council
Holland & Barrett is an exceptional employer, offering a vibrant work culture in Norwich that prioritises health and wellness. As a Retail Supervisor, you will benefit from generous perks such as up to 28 days of annual leave and comprehensive employee support programmes, all while leading a passionate team dedicated to enhancing customer experiences. With opportunities for personal growth and a flexible working environment, this role is perfect for those seeking meaningful and rewarding employment.
Contact Details:
China-Britain Business Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Northallerton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like China-Britain Business Council, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like China-Britain Business Council!
We think you need these skills to ace Supervisor in Northallerton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at China-Britain Business Council, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at China-Britain Business Council and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show China-Britain Business Council that you’re ready to jump in and contribute right away!
How to prepare for a job interview at China-Britain Business Council
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
