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- Tasks: Lead engineering teams to enhance online customer experience across web and app platforms.
- Company: Join Holland & Barrett, a leader in health and wellness.
- Benefits: Enjoy 33 days holiday, private medical insurance, and a generous pension scheme.
- Why this job: Shape the future of online technology and drive digital transformation.
- Qualifications: Strong technical background and experience in leading engineering teams required.
- Other info: Be part of a diverse and inclusive culture that values innovation.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering organisation supporting our web and mobile platforms. This role is critical to accelerating our digital transformation agenda and evolving our online capabilities into a scalable, high-performing H&B wellness ecosystem.
The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. Working in close partnership with Product, Platform, Data, and Digital business teams, this leader will ensure that technology delivery is fully aligned to customer growth, digital priorities, and long-term platform evolution.
This individual will deeply understand H&B's strategic direction and translate it into clear, actionable technical roadmaps and execution plans. They will champion a culture of accountability, innovation, and continuous improvement—raising the bar on quality, scalability, resilience, and speed of delivery across our web and app platforms.
Key responsibilities:- Lead and develop Engineering Managers and multi-skilled squads across our online (web and app) platforms.
- Define and drive the online engineering strategy in alignment with digital, omnichannel, and customer experience objectives.
- Mature our in-house engineering capability, embedding strong ownership, modern engineering practices, and AI-enabled development approaches where appropriate.
- Partner closely with Product, Platform, and Data leaders to ensure aligned roadmaps, effective prioritisation, and measurable value delivery.
- Strengthen engineering governance, quality standards, and operational excellence to support scalable, resilient, and secure systems.
- Foster a culture of innovation, experimentation, and forward-thinking technology adoption.
- Enable high performance across geographically distributed and culturally diverse teams.
- Promote cross-functional collaboration and stable, efficient delivery processes that empower teams to succeed.
- Strong technical background with prior hands-on experience across a broad technology stack.
- Proven experience leading and scaling in-house engineering teams, including distributed or remote models.
- Demonstrated ability to embed a culture of engineering ownership, quality, and continuous improvement.
- Experience delivering and evolving modern web and mobile platforms, including end-to-end transactional journeys (search, browse, checkout, payment).
- Strong stakeholder management and influencing skills, with the ability to align technology strategy to business priorities.
- Experience elevating engineering standards, including code quality, architectural practices, and operational resilience.
- Strong data literacy and the ability to leverage insights to inform technical and platform decisions.
- A forward-looking mindset, including pragmatic adoption of AI engineering and emerging technologies.
While the above outlines the core scope, this role will continue to evolve in line with H&B's growth ambitions and digital maturity journey. This is a strategic leadership opportunity to shape the future of our online technology landscape and build a world-class engineering capability.
What We Offer:- Holidays: 33 days, including bank holidays
- 24/7 Virtual GP access
- Private medical insurance – Self & partner cover
- Annual free at-home health testing kit (after 6 months' service)
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
- Enhanced workplace pension via salary sacrifice, with employer contribution
- Life assurance (3x salary, after 6 months' service)
- Annual Bonus (subject to company and individual performance) up to 33%
- £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
- Access to cashback and discounts from a wide range of retailers
- 25% colleague discount, available in store and online, with free delivery on online orders
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
- Cycle to Work scheme
Holland and Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart – making health and wellness a way of life for everyone.
Head of Engineering Online Customer Experience employer: China-Britain Business Council
Contact Detail:
China-Britain Business Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Engineering Online Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital transformation goals and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've built high-performing teams and fostered a culture of innovation. Use specific examples to demonstrate your ability to drive engineering excellence and align tech strategies with business priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Holland & Barrett.
We think you need these skills to ace Head of Engineering Online Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Engineering role. Highlight your experience with web and app platforms, and don’t forget to showcase your leadership skills in engineering teams. We want to see how you can drive our online engineering strategy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your vision for evolving online capabilities and how you can contribute to our culture of innovation at StudySmarter.
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Make sure to mention your hands-on experience with various technology stacks and how you've successfully led engineering teams. We love seeing candidates who can elevate engineering standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining the StudySmarter team!
How to prepare for a job interview at China-Britain Business Council
✨Know Your Tech Stack
Make sure you have a solid understanding of the technology stack relevant to the role. Brush up on your knowledge of web and mobile platforms, as well as any specific tools or languages mentioned in the job description. This will help you speak confidently about your experience and how it aligns with the company's needs.
✨Showcase Leadership Experience
Prepare examples that highlight your experience in leading engineering teams, especially in remote or distributed settings. Be ready to discuss how you've fostered a culture of accountability and innovation within your teams, as this is crucial for the Head of Engineering role.
✨Align with Business Goals
Understand the company's strategic direction and be prepared to discuss how you can align engineering strategies with business priorities. Think about how you can contribute to their digital transformation agenda and improve customer experience through technology.
✨Emphasise Continuous Improvement
Be ready to talk about how you've implemented modern engineering practices and promoted a culture of continuous improvement in your previous roles. Share specific examples of how you've raised engineering standards and improved operational resilience, as these are key aspects of the position.