At a Glance
- Tasks: Provide top-notch IT support and help users thrive with tech.
- Company: Join a purpose-driven organisation focused on personal and professional growth.
- Benefits: Enjoy competitive pay, health insurance, tuition reimbursement, and more perks.
- Other info: Flexible hours and a collaborative environment await you!
- Why this job: Make a real difference by helping others navigate their tech challenges.
- Qualifications: 1-2 years in tech support; know your way around Windows and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Schedule: Monday - Friday 7:30am-4:00pm
Onsite Location: Exton, PA
PRIMARY RESPONSIBILITIES
- Technical Support: Respond promptly, professionally, and proactively to incoming service requests. Deliver help desk support for end-user hardware, software, and connectivity. Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting. Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction. Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development: Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities: Maintain regular attendance in alignment with the assigned work schedule and organizational policies. Participate in in-service training, staff meetings, and other professional development opportunities. Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties: Serve as a positive role model for colleagues and individuals served. Adhere to organizational policies and procedures while promoting professionalism. Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS
- Knowledge and Skills: Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration. Experience troubleshooting and supporting end-user hardware and software. Basic understanding of network connectivity troubleshooting.
- Experience: 1–2 years of experience in a technical support or similar role. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What’s in it for you?
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
IT Support Specialist - Onsite in Exton employer: Chimes
Chimes is an exceptional employer located in Exton, PA, offering a supportive and collaborative work environment for IT Support Specialists. With a strong focus on employee growth, we provide comprehensive training opportunities, competitive pay, and a robust benefits package that includes medical, dental, and vision insurance, as well as tuition reimbursement. Join us to be part of a purpose-driven organization that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist - Onsite in Exton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chimes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chimes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chimes!
✨Direct Apply to Chimes
Let's not forget to apply directly through the Chimes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist - Onsite in Exton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chimes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chimes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chimes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
