At a Glance
- Tasks: Provide top-notch IT support and help users thrive with tech.
- Company: Join a purpose-driven organisation focused on personal and professional growth.
- Benefits: Enjoy competitive pay, health insurance, tuition reimbursement, and more perks.
- Other info: Flexible hours and a collaborative environment await you!
- Why this job: Make a real difference by helping others navigate their tech challenges.
- Qualifications: 1-2 years in tech support; know your way around Windows and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
Schedule: Monday - Friday 7:30am-4:00pm
Onsite Location: Exton, PA
PRIMARY RESPONSIBILITIES
- Technical Support: Respond promptly, professionally, and proactively to incoming service requests. Deliver help desk support for end-user hardware, software, and connectivity. Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting. Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction. Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development: Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities: Maintain regular attendance in alignment with the assigned work schedule and organizational policies. Participate in in-service training, staff meetings, and other professional development opportunities. Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties: Serve as a positive role model for colleagues and individuals served. Adhere to organizational policies and procedures while promoting professionalism. Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS
- Knowledge and Skills: Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration. Experience troubleshooting and supporting end-user hardware and software. Basic understanding of network connectivity troubleshooting.
- Experience: 1–2 years of experience in a technical support or similar role. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What’s in it for you?
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
IT Support Specialist - Onsite in Exton employer: Chimes
Chimes is an exceptional employer that prioritises compassion and purpose, making it a fulfilling place to work as a Direct Support Professional. Located in Newark, DE, the organisation fosters a supportive team culture, offering paid training and ongoing professional development to help you grow in your career while making a meaningful impact in the lives of individuals with intellectual and behavioural challenges. With a comprehensive benefits package and a commitment to empowering both employees and clients, Chimes stands out as a rewarding workplace for those seeking to make a difference.
