Chime Housing in Watford is seeking a Senior Customer Service Officer to support the Customer Services team. You will deliver excellent service across channels and act as a senior escalation point for complex enquiries, guiding Officers and driving improvements.
The role involves line management, coaching, handling multi-channel enquiries (phone, email, webchat, WhatsApp, social media, in person), and ensuring data protection compliance while maintaining accurate records.
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Senior Customer Service Lead – Housing in Watford employer: Chime housing
Chime Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and community impact are at the forefront. With opportunities for professional growth and a commitment to flexible working arrangements, including part-time options, we empower our staff to thrive both personally and professionally in the vibrant setting of Watford. Join us to make a meaningful difference in the lives of our customers while enjoying a fulfilling career in housing management.
