At a Glance
- Tasks: Ensure effective resource planning for high-quality housing services.
- Company: Join Chime Housing, a team dedicated to improving lives.
- Benefits: 28 days annual leave, up to 11% pension contribution, and development opportunities.
- Other info: Fast-paced environment with training provided for scheduling systems.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 28000 - 28750 £ per year.
An exciting opportunity has arisen for a Resource Planner to join Chime Housing. This role is responsible for ensuring that our services are effectively resourced to meet customer needs, supporting the delivery of high-quality responsive housing services. This role is predominately office-based.
At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a full-time Resource Planner, assisting in the delivery of our reactive maintenance, domestic service and breakdowns.
We are looking for a Resource Planner with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team.
Key Accountabilities:
- Ensure a high standard of customer service
- Take responsibility for your key area
- Be flexible and able to adapt to change
- Have excellent time management skills for both you and our operatives
- Enjoy working at a fast pace alongside a brilliant and supportive team
What are we looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of repairs / maintenance service function. You will have a background in customer services, and knowledge of the housing or construction sectors would be a distinct advantage.
Essential:
- Knowledge/experience of using scheduling systems is preferred but training will be provided
- Experience of having previously worked within a Repairs and Maintenance environment is desirable
- Strong organisational skills and the ability to prioritise a busy and reactive workload
- A positive and flexible attitude
- The ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own
- Proficient IT knowledge and understanding
- A good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role
- You will need to maintain a satisfactory basic level DBS check
What can we offer you?
- 28 days’ annual leave (pro rata)
- Employer pension contribution of up to 11%
- Development opportunities
- Comprehensive employee rewards scheme
If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.
Closing date: 5th August 2026 Interviews: To be confirmed
Resource Planner – 6-month FTC in Watford employer: Chime Housing
Chime Housing is an excellent employer that prioritises the well-being of its employees while fostering a supportive work culture in Watford. With generous benefits such as 28 days' annual leave and a pension contribution of up to 11%, we are committed to employee growth and development, ensuring our team members feel valued and empowered in their roles. Join us to make a meaningful impact in the community while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner – 6-month FTC in Watford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Chime Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Chime Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resource Planner – 6-month FTC in Watford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Chime Housing.
How to prepare for a job interview at Chime Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Chime Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Chime Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
