Chime Housing is seeking a Complaints Resolution Officer to join the Complaints Team. You will investigate complaints, engage with customers, and ensure fair, timely responses in line with the Housing Ombudsman's guidelines.
The role focuses on resolving issues, recording outcomes, and driving service improvements through learning and insight, with agile and flexible working practices and development opportunities within Customer Experience.
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Remote Complaints Resolution Specialist (6‑Month FTC) in Watford employer: Chime housing
Chime Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and community impact are at the forefront. With opportunities for professional growth and a commitment to flexible working arrangements, including part-time options, we empower our staff to thrive both personally and professionally in the vibrant setting of Watford. Join us to make a meaningful difference in the lives of our customers while enjoying a fulfilling career in housing management.
