At a Glance
- Tasks: Support individuals with complex needs to maintain stable housing and rebuild independence.
- Company: Join a passionate team dedicated to changing lives through housing.
- Benefits: 28 days annual leave, up to 11% pension contribution, and development opportunities.
- Other info: Agile working culture with opportunities for career growth.
- Why this job: Make a real difference in people's lives while working in a flexible, supportive environment.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
Watford
Permanent, 37 hours per week
Are you passionate about changing lives through housing? If you’re someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.
We’re looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role — it’s an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.
As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes. You’ll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.
Key Accountabilities:
- Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing
- Carrying out pre-tenancy assessments, property inspections, and tenancy reviews
- Supporting residents with rent management and reducing arrears through payment planning and monitoring
- Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care
- Working with partners, support agencies, and stakeholders to ensure a joined-up service
- Representing the organisation in court and at community or stakeholder meetings
- Ensuring properties are safe, compliant, and re-let quickly to minimise void loss
- Playing a key role in delivering a trauma-informed, customer-first approach
What are we looking for?
Essential:
- Experience in housing management, ideally within social housing
- Strong understanding of rent recovery, tenancy enforcement, and housing legislation
- Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse)
- Excellent communication, negotiation and conflict resolution skills
- Ability to work both independently and collaboratively in a fast-paced environment
- A customer-focused, solution-driven mindset
- A full driving licence and access to a car with business insurance
Desirable:
- Knowledge or experience of the Housing First model
- CIH qualification or equivalent
Who you’ll work with:
- Responsible to: Temporary Accommodation Team Leader
- Department: Housing Operations
What can we offer you?
- 28 days’ annual leave (pro rata)
- Employer pension contribution of up to 11%
- Development opportunities
- Comprehensive employee rewards scheme
We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.
If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.
Closing date: 26th July 2026 Interviews: To be confirmed
(Please note we reserve the right to close the vacancy early if we receive a large response.)
Intensive Temporary Accommodation Officer (Complex Needs) in Watford employer: Chime Housing
Chime Housing is an excellent employer that prioritises the well-being of its employees while fostering a supportive work culture in Watford. With generous benefits such as 28 days' annual leave and a pension contribution of up to 11%, we are committed to employee growth and development, ensuring our team members feel valued and empowered in their roles. Join us to make a meaningful impact in the community while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Temporary Accommodation Officer (Complex Needs) in Watford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Chime Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Chime Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Chime Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Chime Housing. Apply directly through us to stand out!
We think you need these skills to ace Intensive Temporary Accommodation Officer (Complex Needs) in Watford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Chime Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Intensive Temporary Accommodation Officer (Complex Needs), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Chime Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Chime Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
