At a Glance
- Tasks: Support day-to-day estate management and ensure excellent customer service.
- Company: Chime Housing, dedicated to creating proud communities.
- Benefits: 28 days annual leave, up to 11% pension contribution, and flexible working.
- Other info: Join a dynamic team with opportunities for growth and collaboration.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Experience in housing or property management and strong communication skills.
We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience.
At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you.
Role purpose: To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard.
- Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other service contractors.
- Attend contract meetings, take minutes and maintain accurate records.
- Manage purchase orders and invoicing processes to support effective financial control.
- Support responses to fly-tipping incidents and communicate outcomes to customers.
- Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes.
- Confident using Microsoft Office applications, including Outlook, Word and Excel.
- Ability to work effectively with customers, colleagues, contractors and external partners.
- Experience working within housing, estates, facilities or property management.
- Experience liaising with and monitoring contractors delivering estate-based services.
28 days annual leave (pro rata) and employer pension contribution of up to 11%.
We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.
Estates Coordinator (Hybrid Working) in Watford employer: Chime housing
Chime Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and community impact are at the forefront. With opportunities for professional growth and a commitment to flexible working arrangements, including part-time options, we empower our staff to thrive both personally and professionally in the vibrant setting of Watford. Join us to make a meaningful difference in the lives of our customers while enjoying a fulfilling career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Coordinator (Hybrid Working) in Watford
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Chime housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Chime housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Chime housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Estates Coordinator (Hybrid Working) in Watford
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Estates Coordinator (Hybrid Working) role at Chime housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Chime housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Chime housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Chime housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Chime housing.
