Chime Housing is seeking a Senior Customer Service Officer to lead in delivering high-quality customer support across all contact channels. You will provide day-to-day guidance, handle complex enquiries, and drive service improvements while coaching Customer Service Officers.
You will work closely with colleagues to resolve issues, maintain accurate records, and ensure data protection compliance. The role supports flexible, agile working patterns within the Customer Services team.
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Senior Customer Service Lead — Multi-Channel & Hybrid in Waterford employer: Chime housing
Chime Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and community impact are at the forefront. With opportunities for professional growth and a commitment to flexible working arrangements, including part-time options, we empower our staff to thrive both personally and professionally in the vibrant setting of Watford. Join us to make a meaningful difference in the lives of our customers while enjoying a fulfilling career in housing management.
