The Vacancy
As an Income Officer, youll play a key role in helping residents sustain their tenancies while ensuring the organisation can continue delivering great services. Youll manage a patch of properties, working directly with customers to resolve arrears, prevent debt from escalating, and provide support that makes a real difference to peoples lives. This is a varied role that combines customer contact, problem
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solving, partnership working and legal processes
ideal for someone who enjoys a mix of independence and teamwork. Introduction to the role
At Chime Housing, we provide vital services that help people to live better lives. Were looking for an Income Officer to join our Housing team and play a key role in supporting residents to sustain their tenancies, while helping us maximise the income we need to deliver great services.
Role purpose
To provide a proactive income and arrears management service for a defined patch, ensuring customers receive the support they need to maintain successful tenancies. Whats the role?
Key Accountabilities: oManage rent arrears and tenancy-related debts in line with policy, procedures and best practice. o
Reduce debt owed in rent and service charges through early intervention and effective case management. o
Work closely with Lettings colleagues to prevent arrears for new customers. o
Support tenancy sustainment by identifying vulnerabilities and referring to safeguarding, social services, mental health teams and other agencies where appropriate. o
Take appropriate action to prevent arrears escalation, including making affordable repayment agreements, serving notices, preparing legal paperwork and presenting cases in court. o
Monitor
Income Officer in London employer: Chime housing
Chime Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and community impact are at the forefront. With opportunities for professional growth and a commitment to flexible working arrangements, including part-time options, we empower our staff to thrive both personally and professionally in the vibrant setting of Watford. Join us to make a meaningful difference in the lives of our customers while enjoying a fulfilling career in housing management.
