General Practice Assistant in Nottingham

Chilwell Valley and Meadows Practice is seeking an experienced, motivated and proactive General Practice Assistant to join our busy and supportve team.

This is a varied and rewardng role, combining hands-on clinical support with administrative and care co-ordination responsibilities, The postholder will support clinicians in delivering high quality patient care whilst also playing a key role in proactive population health management, including recalls, searches, and patient pathway co-ordination.

This role is ideal for someone looking to develop a career in Primary Care with a modern - forward-thinking practice.

The role will be 30 hours per week, worked across two sites and the core hours are 08.00 - 18.30pm, Monday to Friday. A rota system is in place.

Main duties of the job

The role includes a balanced mix of clinical, administrative, and coordination duties, including:

Clinical Duties

• Undertake basic clinical observations (BP, pulse, height, weight, BMI)
• Urine testing, and other diagnostic procedures (following training)
• Support NHS Health Checks and new patient checks
• Assist with chronic disease monitoring (e.g. hypertension, diabetes)
• Act as a chaperone in line with practice policy
• Accurately record patient information in the clinical system

Administrative & Care Coordination Duties

• Process and code clinical correspondence
• Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
• Run clinical system searches to identify patients requiring review
• Support delivery of QOF, IIF and enhanced services
• Coordinate referrals, appointments, and test results
• Maintain accurate and up-to-date patient records
• Prepare and pre-populate forms for GP review
• Support list management and population health initiatives
• The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.

Team & Service Duties

• Work collaboratively within a multidisciplinary team
• Support community-based work where required
• Participate in audits and quality improvement (QI) projects
• Attend team meetings and training sessions

About us

Chilwell Valley and Meadows Practice provides primary care services to approximately 15,356 patients across two sites in Chilwell, Nottingham. Our last CQC rating was Outstanding. We have a broad and experienced multidisciplinary team, including:

• 3 GP Partners and Salaried GPs
• Practice Nurses and Healthcare Assistants
• First Contact Physiotherapists
• Social Prescribers
• Paramedic
• An experienced management, administrative and reception team
• We are a training practice and have excellent relationships with Nottingham West Primary Care Network and Nottingham University, providing opportunities for clinicians with an interest in education and professional development. Chilwell Valley and Meadows Practice is also an award-winning East Midlands Clinical Research Network research site and Level 4 research practice. We have consistently been among the highest recruiters to research studies in the UK, with a strong focus on both commercial and academic research. We operate a Total Triage model, enabling us to manage patient demand effectively and ensure patients are directed to the most appropriate clinician or service.

Job responsibilities

Job responsibilities

Dimensions of the Role

Supports multiple clinicians including GPs, nurses, and allied health professionals

Manages and contributes to patient recall programmes (e.g. chronic disease, screening)

Processes high volumes of clinical correspondence and patient data

Contributes to QOF, IIF and enhanced service delivery targets

Uses clinical systems (Systmone) to run searches and improve population health outcomes

Clinical Responsibilities

Undertake basic clinical observations (BP, pulse, height, weight, BMI)

Urine testing, and other diagnostic procedures (following training)

Support NHS Health Checks and new patient health checks

Assist with chronic disease monitoring (e.g. hypertension, diabetes)

Act as chaperone in line with policy

Accurately record clinical information in patient records

Administrative & Care Coordination Responsibilities

Process and code clinical correspondence

Manage patient recalls and follow-ups

Run clinical system searches to identify patients requiring review

Support QOF, IIF and enhanced service delivery

Coordinate referrals, appointments, and results

Maintain accurate patient records and data quality

Prepare documentation and pre-populate forms

Support population health and list management initiatives

Team & Service Responsibilities

Work collaboratively within a multidisciplinary team

Support community-based work

Participate in audits and quality improvement projects

Attend team meetings and training sessions

Confidentiality

The postholder must maintain strict confidentiality in relation to patient, staff, and organisational information, in line with GDPR and NHS data protection requirements.

Data Protection

The postholder must comply with the Data Protection Act and UK GDPR, ensuring all personal data is handled appropriately.

Health and Safety

The postholder is responsible for maintaining a safe working environment and adhering to all health and safety policies.

Infection Control

The postholder must comply with infection prevention and control policies to minimise risks to patients and staff.

Safeguarding

The postholder must adhere to safeguarding policies and procedures to protect vulnerable adults and children.

Equality and Diversity

The organisation is committed to equality and diversity. The postholder must promote inclusive practices and treat all individuals fairly.

Training and Development

The postholder is expected to participate in ongoing training, including mandatory and role-specific development.

Review of Job Description

This job description is intended as a guide and may be amended in line with service needs.

Person Specification

Qualifications

• Qualifications
• GCSE/NVQ Level 2 or equivalent, or relevant experience
• Knowledge of Systmone

Experience

• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Understanding of confidentiality and safeguarding
• Experience working in General Practice or healthcare
• Knowledge of Systmone
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.