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- Tasks: Welcome visitors, handle admissions, and support shop duties at a vibrant museum.
- Company: Chiltern Open Air Museum, a community-focused heritage site.
- Benefits: Flexible weekend hours, gain customer service experience, and be part of a passionate team.
- Why this job: Join a fun environment where you can make a difference in visitor experiences.
- Qualifications: Good communication skills and a friendly attitude are essential.
- Other info: Ideal for those looking to enhance their CV while enjoying a unique work setting.
The predicted salary is between 13 - 16 £ per hour.
Chiltern Open Air Museum is seeking a Volunteer Services Assistant to welcome visitors, handle admissions and retail payments, and support shop duties, with additional general duties as needed to assist the Museum team.
Responsibilities
- Provide a warm welcome to museum visitors.
- Assist visitors with any access needs (briefed on available support).
- Take payments for admission, shop sales, and annual memberships (cash and card handling; till training provided).
- Follow open and close procedures for the ticket office.
- Help restock and keep the shop clean and tidy.
- Assist the team with administrative or other small tasks during quieter periods.
- Provide support to the wider Museum team as needed.
Note: Hours generally offered on weekends (mainly Sundays) and bank holidays, with potential for additional weekday work during school holidays. Shift times: a day shift is from 9:30am to 5:30pm. Applicants must be over 18 years old.
Qualifications
- Good communication skills.
- Friendly and approachable demeanor.
- A clear desire to work at and support the efforts of Chiltern Open Air Museum.
Desirable experience or skills
- Previous experience in customer service or a retail environment.
- Personal interest or experience working or volunteering in a heritage or museum environment.
Visitor Services Assistant in Chalfont St Giles employer: Chiltern
Contact Detail:
Chiltern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Chalfont St Giles
✨Tip Number 1
Get to know the museum! Before your interview, take some time to explore Chiltern Open Air Museum. Familiarise yourself with its history and exhibits so you can chat about it during your conversation. This shows genuine interest and helps us see how you’d fit in.
✨Tip Number 2
Practice your people skills! As a Visitor Services Assistant, you'll be the friendly face of the museum. Role-play with a friend or family member to brush up on your communication skills. Think about how you'd handle different visitor scenarios, especially those needing extra support.
✨Tip Number 3
Show your passion for heritage! When chatting with us, share any personal experiences or interests related to museums or heritage sites. Whether it's a favourite exhibit or a memorable visit, let us know what makes you excited about working in this environment.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and ready to join our team. Plus, you’ll find all the info you need about the role and the application process right there!
We think you need these skills to ace Visitor Services Assistant in Chalfont St Giles
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the Chiltern Open Air Museum shine through. We want to see that you’re excited about welcoming visitors and supporting our team!
Tailor Your Experience: Make sure to highlight any previous customer service or retail experience you have. We love seeing how your skills can contribute to making our visitors' experiences memorable.
Be Personable: Since this role is all about being friendly and approachable, use a warm tone in your application. We’re looking for someone who can connect with our visitors right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board as a Visitor Services Assistant.
How to prepare for a job interview at Chiltern
✨Show Your Friendly Side
As a Visitor Services Assistant, your warm and approachable nature is key. Practice a friendly greeting and think about how you can make visitors feel welcome. Maybe even role-play with a friend to get comfortable with your delivery!
✨Know the Museum Inside Out
Familiarise yourself with the Chiltern Open Air Museum's exhibits and services. This will not only help you answer visitor questions but also show your genuine interest in the role. A little research goes a long way!
✨Brush Up on Customer Service Skills
Since previous experience in customer service is desirable, think of examples from your past roles where you handled difficult situations or provided excellent service. Be ready to share these stories during the interview to demonstrate your skills.
✨Prepare for Practical Scenarios
You might be asked how you'd handle specific situations, like assisting a visitor with access needs or managing a busy ticket office. Think through these scenarios beforehand so you can respond confidently and show that you're ready for the job!
