Prescribing Clerk in Amersham

Why join us? You will be part of a welcoming and collaborative team that truly values the contribution of every member. This is a great opportunity to develop your knowledge of primary care and make a real difference to patient outcomes in your community. If you are looking for a meaningful role where your work directly supports patient care, we would love to hear from you.

Main duties of the role:

• Processing repeat prescription requests accurately and within agreed timescales
• Managing prescription queries from patients, pharmacies, and clinicians
• Liaising with GPs, pharmacists, and the wider clinical team to support safe prescribing
• Supporting medication reviews and ensuring prescribing protocols are followed
• Maintaining accurate and up-to-date patient records
• Monitoring prescribing workflows and escalating any issues appropriately
• Contributing to the continuous improvement of prescribing processes within the practice

Key Responsibilities:

The Prescribing Clerk plays a key administrative role in supporting the safe and efficient processing of prescriptions within the practice. Working closely with GPs, pharmacists, and the wider practice team, the post holder will ensure that repeat prescription requests are managed accurately, in line with practice protocols, and within agreed timescales.

Prescription Processing:

• Process repeat prescription requests in a timely and accurate manner in accordance with practice protocols
• Ensure all prescriptions are appropriately authorised by a clinician before issue
• Manage electronic prescription requests via clinical systems and online services
• Identify and highlight any discrepancies, queries, or potential medication issues to the appropriate clinician

Patient & Pharmacy Liaison:

• Respond to prescription queries from patients in a professional and timely manner
• Liaise with local pharmacies regarding prescription requests, queries, and collection arrangements
• Provide clear and accurate information to patients regarding prescription processes and timescales

Medicines Management Support:

• Support clinicians with medication reviews and recall systems where appropriate
• Ensure prescribing aligns with local and national guidelines
• Assist with monitoring high-risk medications and ensuring appropriate checks are in place

Administrative Duties:

• Maintain accurate and up-to-date patient records at all times
• File, scan, and code relevant documentation relating to prescribing
• Support the wider administrative team as required to ensure smooth practice operations

Governance & Safety:

• Work in line with practice policies, NHS guidelines, and confidentiality requirements
• Adhere to data protection regulations and information governance standards
• Report any prescribing errors, near misses, or safety concerns in line with practice procedures

The post holder must maintain strict confidentiality in respect of patient and practice information at all times, in line with GDPR and NHS standards.

Equality & Diversity:

The practice is committed to promoting equality of opportunity for all staff and patients and expects all employees to support this commitment.

Flexibility:

The duties outlined above are not exhaustive, and the post holder may be required to undertake additional duties appropriate to the role, as reasonably requested by the Practice Manager.

What we’re looking for:

• Strong administrative skills with excellent attention to detail
• Good communication skills and a friendly, professional manner
• Ability to prioritise workload and work independently
• Experience in a healthcare or GP setting is desirable, but not essential
• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• Good communication and interpersonal skills
• Ability to prioritise workload and work under pressure
• IT literate with the ability to use clinical systems and Microsoft Office

Desirable:

• Previous experience working in a GP practice or healthcare setting
• Knowledge of repeat prescribing processes
• Experience using clinical systems such as EMIS.

Working Relationships:

• GP Partners and Salaried GPs
• Practice Pharmacist / Pharmacy Team
• Nursing Team
• Reception and Administrative Staff
• Community Pharmacies

Essential Qualifications:

• Good standard of general education, including GCSE (or equivalent) in English and Maths (Grade C/4 or above)
• Competent written and verbal communication skills
• Basic IT literacy, including the ability to use Microsoft Office systems (Word, Outlook)

Desirable Qualifications:

• NVQ Level 2 or 3 in Business Administration, Customer Service, or equivalent
• Training or qualification related to healthcare administration or medicines management
• Evidence of continued professional development (CPD)

About the Organisation:

Based at Amersham Health Centre, we are a large and well-established GP practice serving a growing population of over 14,500 patients. We have a strong and diverse clinical team made up of 3 GP partners and 9 salaried GPs, supported by an experienced nursing team and a well-developed administrative function. We are part of the Mid Chiltern Primary Care Network, working collaboratively with neighbouring practices to deliver high-quality, joined-up care to our local community. The PCN is active and forward-thinking, offering opportunities to be involved in wider primary care initiatives and service improvements. Our practice is known for being well-organised, supportive, and committed to delivering safe, effective, and patient-centred care. You will be joining a team where your contribution is valued and where there are opportunities to develop your skills within primary care.