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- Tasks: Lead commercial performance and operational structure in a growing business.
- Company: Established specialist solutions provider with a dynamic London presence.
- Benefits: Competitive salary, pension scheme, annual leave, and professional development opportunities.
- Why this job: Take ownership of key functions and make a real impact on business growth.
- Qualifications: Proven experience in senior management, strong sales leadership, and P&L management.
- Other info: Supportive environment with opportunities for mentorship and team development.
The predicted salary is between 80000 - 100000 £ per year.
Our client, a well-established specialist solutions provider based in Beaconsfield with a central London presence, is seeking a Commercial & Operations Director to join their senior leadership team. This is a full-time, permanent, office-based role offering the opportunity to take ownership of commercial performance, operational structure and team leadership within a growing business.
Working closely with the CEO, the successful candidate will take ownership of key commercial and operational functions, bringing greater structure, visibility and accountability. This role combines strategic oversight with hands-on leadership, including full P&L responsibility.
Key Duties- Partner with the CEO and senior leadership team to drive performance and deliver strategic objectives
- Take ownership of commercial and operational responsibilities, including full P&L accountability
- Establish, monitor and refine KPIs to drive performance, accountability and team alignment
- Oversee CRM usage, ensuring accurate sales tracking, strong data discipline and reporting consistency
- Produce commercial reports, dashboards and actionable insights for senior leadership
- Analyse pipeline performance, conversion rates, drop-off points and sales trends to identify improvements
- Lead CRM improvements, including data accuracy, reporting quality, process flow and pipeline visibility
- Manage and review CRM data to ensure reporting remains accurate, relevant and commercially useful
- Identify operational inefficiencies and implement scalable processes to improve structure and efficiency
- Enhance workflows, collaboration and overall business visibility across teams
- Support day-to-day operations, ensuring clear responsibilities, accountability and effective execution
- Mentor and develop team members, fostering a high-performing and collaborative environment
- Provide leadership and support to management, including working closely with the Operations Manager
- Proven experience in a senior commercial, operational or general management role
- Strong sales leadership background with responsibility for commercial performance
- Experience managing P&L and understanding impact on profitability
- Experience working closely with CEOs and senior leadership teams
- Ability to establish KPIs and use data to drive performance and accountability
- Strong CRM experience, including managing data, reporting, dashboards and process improvement
- Familiarity with Zoho CRM or similar systems, including pipeline analysis and drop-off identification
- Ability to produce clear reports, insights and commercial recommendations
- Strong organisational and process improvement capability
- Experience leading, mentoring and developing teams
- Calm, confident and hands-on leadership style
- Comfortable in an office-based, team-focused environment
- Experience in a similar commercial or competitive environment
- Background in an SME or high-growth business
- Experience improving reporting, processes and operational structure during growth
- Cross-functional leadership across sales and operations
- Competitive salary (dependent on experience)
- Company pension scheme
- Annual leave plus bank holidays
- Professional development and progression opportunities
- Supportive and collaborative working environment
Commercial & Operations Director in London employer: Chiltern Recruitment
Contact Detail:
Chiltern Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We can help you with common questions and how to articulate your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Commercial & Operations Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial & Operations Director. Highlight your experience in commercial performance and operational leadership, and don’t forget to mention any P&L responsibilities you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your strategic oversight experience and how you’ve driven performance in previous roles.
Showcase Your Data Skills: Since this role involves KPIs and CRM management, make sure to highlight your experience with data analysis and reporting. Mention specific tools like Zoho CRM if you’ve used them, as this will show you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people quickly!
How to prepare for a job interview at Chiltern Recruitment
✨Know Your Numbers
As a candidate for the Commercial & Operations Director role, you should be well-versed in P&L management. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous roles. This will show that you understand the commercial landscape and can take ownership of financial performance.
✨Showcase Your Leadership Style
This position requires a calm and confident leadership style. Prepare examples of how you've mentored and developed teams in the past. Highlight specific instances where your leadership has led to improved performance or team collaboration, as this will resonate with the senior leadership team.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've established and monitored KPIs in previous positions. Demonstrating your ability to use data to drive performance and accountability will set you apart from other candidates.
✨Understand CRM Systems
Since strong CRM experience is crucial, make sure you know the ins and outs of systems like Zoho CRM. Be ready to talk about how you've improved data accuracy and reporting quality in the past. This will show that you can enhance workflows and ensure effective sales tracking.