At a Glance
- Tasks: Support trade counter activities, manage orders, and provide excellent customer service.
- Company: Established organisation in High Wycombe with a collaborative team culture.
- Benefits: Competitive salary, bonus eligibility, annual leave, pension contributions, and parking.
- Other info: Training provided for glass cutting and material handling; great career development opportunities.
- Why this job: Join a dynamic team and gain hands-on experience in a supportive environment.
- Qualifications: Experience in customer service or administration; strong communication and computer skills.
The predicted salary is between 32000 - 32000 £ per year.
A well established organisation in High Wycombe is recruiting a permanent full-time hands-on Trade Counter Administrative Assistant. This role involves supporting trade counter activities through customer interaction, order management, basic glass cutting, and general office duties. It is ideal for someone with experience in customer service or administration who is comfortable working in an office setting.
The working hours are Monday to Thursday from 8am until 4:30pm, and Friday mornings from 8am until midday. The salary offered is between £28,000 and £32,000 per annum. The package includes annual leave entitlement, eligibility for a bonus scheme, parking availability, pension contributions, and a collaborative team environment.
Duties will include:
- Delivering customer service at the trade counter and over the telephone
- Accurately processing customer orders using Xero
- Prepare quotes and estimates using Xero
- Participating in basic material handling tasks with training provided
- Performing basic glass cutting duties following training and safety guidelines
- Managing the company email inbox and responding to enquiries as appropriate
- Maintaining and updating stock records to support inventory control
- Communicating with suppliers and coordinating with internal teams
- Performing general administrative tasks such as filing, data entry, and managing correspondence
- Assisting the team with additional duties as required
The successful candidate will have:
- Proven experience in customer-facing or administrative roles
- Experience in trade counter, workshop, construction supply or similar environment
- Competent computer skills, including use of common office software
- Excellent attention to detail
- Effective communication skills and a professional approach
- Ability to prioritise tasks and work efficiently under pressure
Desirable:
- Experience using Xero for quotes, invoices, and basic finance administration
- Previous experience in glazing, hardware, or building merchant settings
- Willingness to learn and undertake training related to material handling and glass cutting
- Dependability and a positive attitude towards teamwork and customer service
Trade Counter Admin Assistant in High Wycombe employer: Chiltern Recruitment
Chiltern Recruitment is an excellent employer, offering a dynamic work environment where your leadership skills can truly shine. With a strong focus on employee development and a supportive team culture, you will have the opportunity to grow alongside the business as it expands. Located in the United Kingdom, this role not only provides competitive benefits but also fosters a sense of community among colleagues, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Admin Assistant in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chiltern Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chiltern Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter Admin Assistant in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chiltern Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Chiltern Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chiltern Recruitment!
How to prepare for a job interview at Chiltern Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
