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- Tasks: Lead and support station teams to deliver top-notch customer service and operational excellence.
- Company: Join a dynamic railway company committed to safety and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Be at the forefront of station management and enhance customer experiences every day.
- Qualifications: Experience in fast-paced environments and strong communication skills are essential.
- Other info: Flexible hours, including late nights and weekends, with a focus on teamwork and safety.
The predicted salary is between 42000 - 58800 £ per year.
Role: Duty Station Manager - Birmingham
Contract Type: Permanent
Location: Birmingham Moor St - You must have the ability to work unsociable hours including late nights and weekends between the hours of 05:30 - 01:00.
Salary: £42,000 per annum
Job Purpose: To support delivery of the Station Management Team requirements, deputising for the Area Manager to ensure high levels of customer standards are achieved. To supervise station teams of varying disciplines based across a wide geographic area. To be operationally competent for appropriate safety critical duties. Ensuring the highest standards of customer service, achievement of revenue targets and delivery of operational excellence through all station retail activities in an effective and efficient manner. This role supports the delivery of the station HSSE objectives. To ensure that job specific activities do not introduce unacceptable business and safety risk to any aspect of the Company's operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.
Key Accountabilities:
- Operationally competent for safety critical station standards
- Competent Assessor qualified and lead the overall dispatch assessment plan and responsible for dispatch assessments across the route
- Work in collaboration across the business to achieve station KPI's and improve overall performance targets including Service Quality
- Be the local responsible manager during engineering blocks and special events ensuring weekend requirements are managed locally, working in collaboration with the Special Events Manager
- Support implementation of the station specific HSSE risk assessments, controlled station procedures and working in collaboration with HSSE to ensure all documentation is completed to the required standard
- Ensure delivery of all day-to-day station retailing and audit activities across a group of stations ensuring the operation of ticket offices and gatelines are conducted in accordance with all company guidelines and procedures and meets all customer commitments
- Support delivery of an effective team of frontline staff that delivers the highest standards of customer service and retail presentation by effective management of performance, welfare and development of all staff within the team including delivery of briefings and customer service training
- To oversee station activities/areas and provide support to the station team.
- Take ownership of station presentation/experience and ensure high levels of customer standards are maintained at all times
- To always ensure the safety and security of staff and customers on stations
- Act as a deputy for the Area Managers with roaming requirements across stations within reasonable geographical areas, includes rostered arrangements
- To provide out of hours on call coverage as directed by the appropriate roster
Personal Specification:
Essential:
- Meets the operational safety critical requirement
- Ability to work unsociable hours including late nights and weekends
- Experience of working in a fast paced environment with regular changing priorities
- Experience of using office programmes for the purposes of writing reports (word) and measuring statistical performance (excel)
- The ability to influence others at a senior level and front line staff
- Good communication and interpersonal skills
- Able to assess different situations and act accordingly
- Good problem solving skills
- Able to work in a calm and efficient manner under pressure
Desirable:
- Recognised Management Qualification
- A good understanding of Railway operations
- Knowledgeable with HSSE station procedures
- Understanding of Rail Geography
- Experience of managing people
Duty Station Manager in West Bromwich employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Station Manager in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at the company you’re eyeing. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing teams and ensuring customer satisfaction, as these are key for the Duty Station Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Duty Station Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Station Manager role. Highlight your experience in managing teams, customer service, and any safety-critical roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled similar responsibilities and how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and handle pressure, so share some stories that demonstrate these skills in action!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Chiltern Railways
✨Know Your Safety Standards
Make sure you brush up on safety critical standards relevant to the role. Be prepared to discuss how you've ensured safety in previous positions, as this is a key part of the Duty Station Manager role.
✨Demonstrate Customer Service Excellence
Think of specific examples where you've gone above and beyond for customers. This role demands high levels of customer service, so be ready to share your experiences and how they align with the company's commitment to customer satisfaction.
✨Showcase Your Leadership Skills
As a Duty Station Manager, you'll be supervising teams. Prepare to talk about your leadership style and how you've effectively managed teams in fast-paced environments. Highlight any experience you have in training or developing staff.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to make quick decisions or manage unexpected challenges, especially during busy periods or events.