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- Tasks: Become a Train Manager, ensuring safety and customer satisfaction on Chiltern Trains.
- Company: Join Chiltern Railways, a company committed to quality service and inclusivity.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences while working in a dynamic team.
- Qualifications: Good communication skills, flexibility, and a neat appearance are essential; experience is a plus.
- Other info: Diversity and inclusion are at the heart of our culture; we welcome all applicants.
The predicted salary is between 25500 - 33000 ÂŁ per year.
Permanent ÂŁ30,527 per annum - ÂŁ41,442.98 per annum after successfully completing training.
Job Purpose
Work as a Train Manager within Chiltern Railways you will be responsible for helping to achieve the high standard of quality of performance on Chiltern Trains ensuring the safety of yourself and others at all times.
Key Accountabilities:
- Manage customer security, respond to customer enquiries and in times of disruption, ensure that customers’ needs are placed first.
- Provide clear and concise on train announcements to ensure accurate information is given to customers.
- Check the cleanliness and general environment of each train and rectify or report faults by means of the Vehicle Defect Book.
- Welcome customers boarding trains, particularly at originating stations.
- Provide passenger count information on trains.
- Deal with anti-social behaviour on trains.
- Carry out all necessary Rules and Regulations.
- Act as an “Authorised Person” to take part in revenue protection on trains and stations, issuing Penalty Fares and excess fares where appropriate.
- Act in accordance with the Code of Practice for the treatment of suspects, within the scope of the Police and Criminal Evidence Act 1984 to:
- Conduct Interviews with suspects.
- Make notes, prepare and submit reports.
- Attend court as required.
- Experiences with anti-social passengers and fraudulent travel.
Person Specification
Essential Criteria:
- Good Attendance.
- Good hearing & eyesight and good general health (this is a safety critical role and all postholder’s are required to meet certain medical requirements according to the Railway Group Standards and be subject to random drug & alcohol testing).
- Good verbal communication and interpersonal skills as well as good numeracy and literacy skills.
- Able to remain calm under pressure, particularly when dealing with conflict and be able to work on own initiative.
- Able to attend for work at times when public transport may not be running (i.e. Early shifts).
- Flexible approach to working shifts and weekends.
- Confident manner when dealing with the public (particularly when dealing with difficult customers).
- To remain helpful and courteous at all times, especially when dealing with customers.
- Able to work alone (this could be early in the morning and late at night).
- Neat & tidy appearance (there is a requirement to wear full uniform).
Desirable Criteria:
- Experience of working in the rail industry.
- Experience of working with customers in a face-to-face environment.
- Previous cash handling experience.
- A good standard of local railway and geographical knowledge.
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.
Trainee Train Manager employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Manager
✨Tip Number 1
Familiarise yourself with the railway industry, especially Chiltern Railways. Understanding their values, services, and customer expectations will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Practice your verbal communication skills. As a Trainee Train Manager, you'll need to convey information clearly and confidently, especially in high-pressure situations. Role-playing scenarios with friends can be a great way to prepare.
✨Tip Number 3
Showcase your ability to handle conflict. Think of examples from past experiences where you've successfully managed difficult situations or customers. This will highlight your calmness under pressure, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift work. Since the role requires early mornings and late nights, demonstrating your willingness to adapt your schedule will make you a more attractive candidate.
We think you need these skills to ace Trainee Train Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee Train Manager. Familiarise yourself with the key accountabilities listed in the job description, such as managing customer security and providing clear announcements.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the essential criteria for the role. Emphasise your communication skills, ability to handle conflict, and any previous customer service experience, especially in face-to-face environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the rail industry. Mention specific examples of how you've demonstrated good attendance, flexibility, and a confident manner when dealing with the public.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A neat and tidy application reflects your attention to detail.
How to prepare for a job interview at Chiltern Railways
✨Showcase Your Customer Service Skills
As a Trainee Train Manager, you'll be dealing with customers regularly. Prepare examples of how you've successfully handled customer inquiries or resolved conflicts in the past. This will demonstrate your ability to remain calm under pressure and provide excellent service.
✨Familiarise Yourself with Safety Protocols
Since this role is safety-critical, it's essential to understand the relevant safety regulations and protocols. Brush up on the Railway Group Standards and be ready to discuss how you would ensure safety for yourself and passengers during your interview.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice delivering clear and concise announcements, as well as explaining complex information simply. You might even want to prepare a mock announcement to showcase your verbal skills during the interview.
✨Research Chiltern Railways
Understanding the company’s values and operations can give you an edge. Familiarise yourself with Chiltern Railways' services, their commitment to customer satisfaction, and any recent news about the company. This knowledge will help you tailor your responses and show genuine interest.
