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- Tasks: Become a Train Manager, ensuring safety and customer satisfaction on Chiltern Trains.
- Company: Join Chiltern Railways, a company committed to quality service and inclusivity.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing passenger experiences while working in a dynamic team.
- Qualifications: Good communication skills, flexibility, and a positive attitude are essential; experience is a plus.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 25500 - 35000 £ per year.
Permanent £30,527 per annum - £41,442.98 per annum after successfully completing training.
Job Purpose: Work as a Train Manager within Chiltern Railways you will be responsible for helping to achieve the high standard of quality of performance on Chiltern Trains ensuring the safety of yourself and others at all times.
Key Accountabilities:
- Manage customer security, respond to customer enquiries and in times of disruption, ensure that customers’ needs are placed first.
- Provide clear and concise on train announcements to ensure accurate information is given to customers.
- Check the cleanliness and general environment of each train and rectify or report faults by means of the Vehicle Defect Book.
- Welcome customers boarding trains, particularly at originating stations.
- Provide passenger count information on trains.
- Deal with anti-social behaviour on trains.
- Carry out all necessary Rules and Regulations.
- Act as an “Authorised Person” to take part in revenue protection on trains and stations, issuing Penalty Fares and excess fares where appropriate.
- Act in accordance with the Code of Practice for the treatment of suspects, within the scope of the Police and Criminal Evidence Act 1984 to:
- Conduct Interviews with suspects.
- Make notes, prepare and submit reports.
- Attend court as required.
- Experience with anti-social passengers and fraudulent travel.
Person Specification:
Essential Criteria:
- Good Attendance.
- Good hearing & eyesight and good general health (this is a safety critical role and all postholders are required to meet certain medical requirements according to the Railway Group Standards and be subject to random drug & alcohol testing).
- Good verbal communication and interpersonal skills as well as good numeracy and literacy skills.
- Able to remain calm under pressure, particularly when dealing with conflict and be able to work on own initiative.
- Able to attend for work at times when public transport may not be running (i.e. Early shifts).
- Flexible approach to working shifts and weekends.
- Confident manner when dealing with the public (particularly when dealing with difficult customers).
- To remain helpful and courteous at all times, especially when dealing with customers.
- Able to work alone (this could be early in the morning and late at night).
- Neat & tidy appearance (there is a requirement to wear full uniform).
Desirable Criteria:
- Experience of working in the rail industry.
- Experience of working with customers in a face-to-face environment.
- Previous cash handling experience.
- A good standard of local railway and geographical knowledge.
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.
Trainee Train Manager employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Manager
✨Tip Number 1
Familiarise yourself with the Chiltern Railways service and its routes. Understanding the specific areas you will be working in can give you an edge during interviews, as it shows your commitment and interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with passengers directly, practice scenarios where you handle difficult situations or complaints effectively. This will help you demonstrate your ability to remain calm under pressure.
✨Tip Number 3
Network with current or former employees of Chiltern Railways. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential situational questions in your interview. Think about how you would respond to various scenarios involving customer safety and conflict resolution, as these are key aspects of the Trainee Train Manager role.
We think you need these skills to ace Trainee Train Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Trainee Train Manager. Emphasise your customer service experience, communication skills, and any previous roles in safety-critical environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as managing customer security or dealing with anti-social behaviour, and explain how your background makes you a suitable candidate.
Highlight Relevant Skills: In your application, clearly outline your good verbal communication, interpersonal skills, and ability to remain calm under pressure. Provide examples from past experiences where you demonstrated these skills, especially in customer-facing situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A neat and tidy application reflects your attention to detail, which is crucial for a role that requires a professional appearance and conduct.
How to prepare for a job interview at Chiltern Railways
✨Showcase Your Communication Skills
As a Trainee Train Manager, you'll need to demonstrate excellent verbal communication. Practice clear and concise responses to potential questions, and be prepared to explain how you would handle customer enquiries and announcements on the train.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to remain calm under pressure or resolve conflicts. Think of examples from past experiences that highlight your ability to manage difficult situations, especially with customers.
✨Familiarise Yourself with Safety Regulations
Since this role is safety-critical, it's essential to understand the relevant rules and regulations. Brush up on the Railway Group Standards and be prepared to discuss how you would ensure safety for yourself and passengers.
✨Dress the Part
Appearance matters in this role, so make sure to dress smartly for the interview. A neat and tidy appearance will show that you take the position seriously and understand the importance of representing the company well.
