Train Dispatcher

Role: Train Dispatcher Contract Type: Permanent Location: London Marylebone Salary: £29,066 per annum Job Purpose Responsible for the provision of a proactive customer focused information service and a high quality of customer services for Chiltern customers. Ensure safe operation of the station and train dispatching duties. Responsible for providing a clean, well-maintained and welcoming environment for all station customers. To ensure that job specific activities do not introduce unacceptable business and safety risks to any aspect of the Company’s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan. Key Accountabilities * To be present at the arrival and departure of all services as directed by the Senior Station Manager/ Station Manager, Marylebone Controllers and conduct train dispatch duties in accordance with the relevant section of the Rule Book. * Ensure that engines are started and basic cab preparation is carried out for units that have been berthed in the station for more than 20mins. * To ensure that trains are dispatched from Marylebone safely and promptly in accordance with local instructions, giving special attention to the items bulleted below: * Ensure the booked driver is in his cab at least five minutes prior to the trains booked departure time and report to the Marylebone/ Banbury Controllers if the driver is not present. * Passengers to be made aware that their train is ready to depart by use of the dispatcher’s whistle. * Train doors must be closed 30 seconds before the advertised departure time to ensure that station duties are completed and trains can leave promptly. * To ensure the safety of all customers by the prompt reporting and implementation of local protective measures in respect of identified defects and hazards. * To ensure the safety of all customers by the implementation of emergency measures in respect of inclement weather conditions in accordance with local instructions. * To ensure that a high standard of station cleanliness is maintained in accordance with local instructions. * To patrol Marylebone station hourly when no security staff are on duty and report in to B.T.P by telephone the status of the station. * To secure the station once all passengers from late night trains (including L.U.L.) have left the premises and re-open at the prescribed time in the morning. * To supervise the activities of contractor’s overnight and ensure all visitors sign in and out. * Take responsibility for the locking out of coaches/units where the train is too long for the stopping pattern of the train as indicated on the station simplifier or as directed by the Marylebone and Banbury ICC Controllers. * Assist with the facilitation of unit swaps as instructed by the Marylebone and Banbury ICC controller. * Assist drivers in ensuring that all passengers have disembarked before any Empty coaching stock move takes place in accordance with local agreements and Rule book Requirements. * Assist drivers in ensuring that all train windows are closed before departing the station for Wembley LMD. Public Performance Measure Our train running performance has been measured by the punctuality of all trains, all day, every day. Chiltern Railways must achieve its performance targets to avoid DFT penalties. The Performance Plan sets the target for each period. The percentage figure obtained each day is called the Public Performance Measure (PPM). Person Specification Essential Criteria * Able to communicate clearly and concisely to produce written reports of incidents * Able to verbally communicate operational and safety messages clearly and concisely using radio communications and tannoy’s. * Ability to comply with company instructions * Remains calm under pressure of emergency or unexpected situations * Desire to use own initiative to ensure customer is left delighted * Flexible approach to working conditions and changing working environment. * Able to attend a changing shift pattern