Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safe train dispatch and provide excellent customer service at Marylebone station.
- Company: Join Chiltern Railways, a leading provider of rail services in the UK.
- Benefits: Enjoy a competitive salary, flexible shifts, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values safety and customer satisfaction while making a real impact.
- Qualifications: Strong communication skills and ability to stay calm under pressure are essential.
- Other info: This is a permanent role with opportunities for growth in the rail industry.
Role: Train Dispatcher
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Contract Type: Permanent
Location: London Marylebone
Salary: £29,066 per annum
Job Purpose
Responsible for the provision of a proactive customer focused information service and a high quality of customer services for Chiltern customers. Ensure safe operation of the station and train dispatching duties. Responsible for providing a clean, well-maintained and welcoming environment for all station customers.
To ensure that job specific activities do not introduce unacceptable business and safety risks to any aspect of the Company’s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.
Key Accountabilities
* To be present at the arrival and departure of all services as directed by the Senior Station Manager/ Station Manager, Marylebone Controllers and conduct train dispatch duties in accordance with the relevant section of the Rule Book.
* Ensure that engines are started and basic cab preparation is carried out for units that have been berthed in the station for more than 20mins.
* To ensure that trains are dispatched from Marylebone safely and promptly in accordance with local instructions, giving special attention to the items bulleted below:
* Ensure the booked driver is in his cab at least five minutes prior to the trains booked departure time and report to the Marylebone/ Banbury Controllers if the driver is not present.
* Passengers to be made aware that their train is ready to depart by use of the dispatcher’s whistle.
* Train doors must be closed 30 seconds before the advertised departure time to ensure that station duties are completed and trains can leave promptly.
* To ensure the safety of all customers by the prompt reporting and implementation of local protective measures in respect of identified defects and hazards.
* To ensure the safety of all customers by the implementation of emergency measures in respect of inclement weather conditions in accordance with local instructions.
* To ensure that a high standard of station cleanliness is maintained in accordance with local instructions.
* To patrol Marylebone station hourly when no security staff are on duty and report in to B.T.P by telephone the status of the station.
* To secure the station once all passengers from late night trains (including L.U.L.) have left the premises and re-open at the prescribed time in the morning.
* To supervise the activities of contractor’s overnight and ensure all visitors sign in and out.
* Take responsibility for the locking out of coaches/units where the train is too long for the stopping pattern of the train as indicated on the station simplifier or as directed by the Marylebone and Banbury ICC Controllers.
* Assist with the facilitation of unit swaps as instructed by the Marylebone and Banbury ICC controller.
* Assist drivers in ensuring that all passengers have disembarked before any Empty coaching stock move takes place in accordance with local agreements and Rule book Requirements.
* Assist drivers in ensuring that all train windows are closed before departing the station for Wembley LMD.
Public Performance Measure
Our train running performance has been measured by the punctuality of all trains, all day, every day. Chiltern Railways must achieve its performance targets to avoid DFT penalties. The Performance Plan sets the target for each period.
The percentage figure obtained each day is called the Public Performance Measure (PPM).
Person Specification
Essential Criteria
* Able to communicate clearly and concisely to produce written reports of incidents
* Able to verbally communicate operational and safety messages clearly and concisely using radio communications and tannoy’s.
* Ability to comply with company instructions
* Remains calm under pressure of emergency or unexpected situations
* Desire to use own initiative to ensure customer is left delighted
* Flexible approach to working conditions and changing working environment.
* Able to attend a changing shift pattern
Train Dispatcher employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher
✨Tip Number 1
Familiarise yourself with the specific safety protocols and procedures outlined in the Rule Book. Understanding these guidelines will not only help you during the interview but also demonstrate your commitment to safety and compliance, which is crucial for a Train Dispatcher.
✨Tip Number 2
Practice clear and concise communication skills, especially in using radio communications and tannoys. You might want to simulate emergency scenarios with friends or family to build confidence in delivering operational messages under pressure.
✨Tip Number 3
Showcase your ability to remain calm in high-pressure situations by preparing examples from past experiences where you successfully managed emergencies or unexpected challenges. This will highlight your suitability for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns and working conditions. Employers appreciate candidates who can adapt to changing environments, so think of instances where you've successfully adjusted to new schedules or responsibilities.
We think you need these skills to ace Train Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Train Dispatcher position. Understand the key responsibilities and essential criteria required for the role, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your communication skills, ability to remain calm under pressure, and any previous roles that involved customer service or safety management.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Train Dispatcher role. Use specific examples from your past experiences to demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chiltern Railways
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Train Dispatcher. Familiarise yourself with the key accountabilities listed in the job description, such as train dispatching duties and safety protocols. This will help you demonstrate your knowledge and suitability during the interview.
✨Showcase Your Communication Skills
As a Train Dispatcher, clear communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Be ready to discuss how you would convey operational and safety messages clearly using radio communications and tannoys.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss scenarios where you've had to think on your feet or handle unexpected situations. Highlight your ability to remain calm under pressure and use your initiative to ensure customer satisfaction, as these traits are essential for the role.
✨Understand Safety Protocols
Safety is a top priority for a Train Dispatcher. Familiarise yourself with relevant safety measures and be ready to discuss how you would implement them in various situations, such as inclement weather or station defects. Showing that you prioritise safety will impress your interviewers.
