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- Tasks: Lead the development and implementation of revenue protection strategies to boost growth.
- Company: Chiltern Railways connects London with key regions, focusing on safe and efficient travel.
- Benefits: Enjoy free travel, a competitive salary, flexible working, and a supportive culture.
- Why this job: Join a dynamic team driving innovation in revenue protection and making a real impact.
- Qualifications: Strong leadership skills, experience in strategy development, and data analysis required.
- Other info: Diversity and inclusion are at our core; everyone belongs and matters here.
The predicted salary is between 42500 - 51000 £ per year.
Chiltern Railways provides essential commuter and regional rail services, connecting Central London with Buckinghamshire, Oxfordshire, Warwickshire, and long-distance routes to the West Midlands. We are committed to creating a safe, efficient, and customer-focused travel experience across all our routes.
Chiltern Railway is seeking someone to lead the development and implementation of our revenue protection strategy. This role will be instrumental in supporting our revenue growth objectives by ensuring an effective and innovative approach to revenue protection and fare evasion management. Reporting to the Head of Commercial, the Revenue Protection Strategy Manager will be responsible for designing Chiltern's revenue protection strategy and then leading the implementation and business change. This role will ensure compliance with industry standards, engage with key stakeholders, and drive continuous improvement through data-driven insights and best practices.
Key Responsibilities
- Develop and manage CRCL’s revenue protection strategy and policy to ensure effectiveness and cost efficiency.
- Own and oversee the prosecution policy, ensuring it aligns with legal and operational best practices.
- Represent CRCL in industry forums and partnerships, contributing to policy development and best practice sharing.
- Implement innovative solutions to tackle the evolving nature of fare evasion and associated risks.
- Utilise market intelligence and data analysis to identify trends and drive continuous improvement.
- Work closely with the Revenue Protection & Events Manager to ensure resources are deployed efficiently for optimal return on investment.
- Lead CRCL’s internal and external revenue protection communications strategy, in collaboration with marketing and internal communications teams.
Key Skills & Experience
- Strong leadership and influencing skills, with the ability to collaborate effectively across all levels of the organisation.
- A target-driven approach with a focus on measurable outcomes and continuous improvement.
- Experience in strategy and policy development and operational leadership.
- Ability to analyse and interpret data, providing insights to drive performance and efficiency.
- Proven track record of engaging with industry bodies, benchmarking performance, and implementing best practices.
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. Our benefits include:
- We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central.
- Active staff are also entitled to residential and duty standard class travel on all of the above services.
- Defined Benefit Pension Plan.
- Arriva Village - access to online benefits and discounts.
- Cycle to Work Scheme.
- Employee Assistance Plan.
- Physio Line - We offer complementary 24-hour physio for everyone.
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames.
- We offer 25 days annual leave as well as statutory holidays.
- Flexible working.
- Support - Peer Support, Samaritans, and Railway Chaplain.
Strategy Manager - Revenue Protection employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy Manager - Revenue Protection
✨Tip Number 1
Familiarise yourself with the latest trends in revenue protection and fare evasion management. Understanding the current challenges and innovative solutions in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the rail industry, especially those involved in revenue protection. Attend relevant industry forums or webinars to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in data analysis and how it has driven performance improvements in previous roles. Be ready to provide specific examples of how you've used data to inform strategy and policy development.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully influenced stakeholders and led teams in past projects. Highlighting your collaborative approach will resonate well with the expectations for this role.
We think you need these skills to ace Strategy Manager - Revenue Protection
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Strategy Manager - Revenue Protection position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in strategy development, leadership, and data analysis. Use specific examples that demonstrate your ability to drive performance and efficiency, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your values align with Chiltern Railways' commitment to diversity and inclusion.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your success in previous roles. This could be improvements in revenue protection strategies or successful collaborations with industry bodies.
How to prepare for a job interview at Chiltern Railways
✨Understand the Revenue Protection Strategy
Make sure you have a solid grasp of what revenue protection means in the context of the rail industry. Familiarise yourself with current trends, challenges, and best practices in fare evasion management. This will show your potential employer that you're proactive and knowledgeable.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects. Highlight your ability to influence and collaborate across different levels of an organisation, as this role requires strong leadership and interpersonal skills.
✨Showcase Data Analysis Abilities
Be ready to discuss how you've used data analysis to drive performance improvements in previous roles. Bring specific examples of how you've identified trends and implemented changes based on data insights, as this is crucial for the role.
✨Engage with Industry Knowledge
Research Chiltern Railways and its position within the industry. Be prepared to discuss how you can contribute to industry forums and partnerships, and share any relevant experiences you've had engaging with industry bodies or benchmarking performance.
