Role: Platform Station Host
Location: Leamington Spa Station
Contract Type: Permanent
Salary: £34,735.99 per annum
Do you have a passion for Customer Service? Do you enjoy helping people?
Location: Leamington Spa Station
Contract Type: Permanent
Salary: £34,735.99 per annum
Do you have a passion for Customer Service? Do you enjoy helping people?
If so...
Chiltern Railways are looking for a Platform Station Host to join us, working from Banbury Station. The purpose of the role will be to ensure punctual train dispatch of passenger trains from Banbury Station. You will be responsible for ensuring the station is well presented. Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the carpark. You will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.
What we are looking for:
- To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard.
- To ensure that trains are dispatched in accordance with the rule book.
- Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times.
- Take responsibility for local station announcements during times of disruption.
- Take responsibility for assistance of customers though ticket gates.
- Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant.
- Read all notices, instructions, and circulars and adhere to all instructions.
- Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised.
- Order station cleaning materials through the Customer Service Manager.
- Assist in the instruction of new staff as appropriate.
- Assist Retail Station Hosts with cash collection as requested.
Essential Criteria
- Previous customer service experience
- Previous cash handling experience
- Computer literate with necessary keyboard skills
- A good standard of literacy and numeracy skills
- Honest & trustworthy
- Demonstrate good judgement in various areas of the role
- To remain calm, confident and professional at all times even whilst under pressure
- Ability to make professional decisions on behalf of the business
- Attitude and aptitude to understand and operate on-site equipment
- Ability to work as a team as well as perform tasks alone
- Excellent communication both verbal and written skills
- Excellent interpersonal skills
- Ability to deal with conflict situations
- Smart and presentable appearance
- GCSE qualifications (A-C grades) in English and Maths
Desirable Criteria
- Good geographical skills
- First aid trained
- Railway operations knowledge
- Good attention to detail
At Chiltern , we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways
- Active staff are also entitled to residential and duty standard class travel
- Defined Benefit Pension Plan
- Reward Gateway - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Support - Peer Support, Samaritans, and Railway Chaplain
At Chiltern we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Platform Station Host- RG2 employer: Chiltern Railways
Chiltern Railways is an exceptional employer located in Bletchley, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to meaningful projects that enhance customer experiences. With a strong commitment to employee well-being and a culture that values collaboration, Chiltern Railways stands out as a rewarding place to build a career in the rail industry.
