At a Glance
- Tasks: Ensure trains depart on time and assist customers at Banbury station.
- Company: Join a leading transport company focused on customer service.
- Benefits: Competitive salary, job security, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and professionalism.
- Why this job: Be the face of the station and make a difference in passengers' journeys.
- Qualifications: Customer service experience and strong communication skills required.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Job Purpose
To ensure punctual train dispatch of passenger trains from Banbury.
You will be responsible for ensuring the station is well presented.
Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the car park you will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.
- Key Accountabilities
- To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard.
- To ensure that trains are dispatched in accordance with the rule book.
- Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times.
- Take responsibility for local station announcements during times of disruption.
- Take responsibility for assistance of customers though ticket gates.
- Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant.
- Read all notices, instructions, and circulars and adhere to all instructions.
- Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised.
Person Specification
Essential Criteria
- Previous customer service experience
- Previous cash handling experience
- Computer literate with necessary keyboard skills
- A good standard of literacy and numeracy skills
- Honest & trustworthy
- Demonstrate good judgement in various areas of the role
- To remain calm, confident and professional at all times even whilst under pressure
- Ability to make professional decisions on behalf of the business
- Attitude and aptitude to understand and operate on-site equipment
- Ability to work as a team as well as perform tasks alone
- Excellent communication both verbal and written skills
- Excellent interpersonal skills
- Ability to deal with conflict situations
- Smart and presentable appearance
- GCSE qualifications (A-C grades) in English and Maths
Desirable Criteria
- Good geographical skills
- First aid trained
- Railway operations knowledge
- Good attention to detail
Platform Station Host in Banbury employer: Chiltern Railways
CrossCountry is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a clear career progression path within the national transport sector. With a vibrant work culture that values diversity and inclusivity, employees enjoy generous benefits such as a competitive salary, extensive holiday allowance, and free travel on various rail services, making it an attractive place for those seeking meaningful and rewarding employment in Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Station Host in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chiltern Railways. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chiltern Railways before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Platform Station Host in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chiltern Railways:Your cover letter is your chance to shine! Tell us why you want to work at Chiltern Railways specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chiltern Railways!
How to prepare for a job interview at Chiltern Railways
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
