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- Tasks: Manage facilities at railway stations, ensuring safety and customer satisfaction.
- Company: Join Chiltern Railways, a leading transport provider focused on quality service.
- Benefits: Enjoy a competitive salary, potential for career growth, and a dynamic work environment.
- Why this job: Make a real impact on passenger experience while working in a vibrant team.
- Qualifications: Experience in facilities management and strong communication skills are essential.
- Other info: Flexibility to work evenings or weekends may be required.
The predicted salary is between 32000 - 40000 £ per year.
Role: Station Facilities Manager Location: Banbury – Various Chiltern railway stations (Regional / National coverage as required) Salary: Up to £40,000 per annum Closing Date: Thursday 21st August 2025 Job Purpose The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations. Key Accountabilities * Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times. * Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification * Conduct regular inspections and audits of station facilities to identify and resolve defects promptly. * Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes. * Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation. * Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives * Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity. * Deliver continuous improvements to enhance passenger experience and meet SQR standards. * Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports. * Promote and enforce high standards of customer service across all facilities-related activities. Person Specification Essential * Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations). * Strong understanding of health & safety legislation and statutory compliance requirements in the UK. * Experience managing multi-disciplinary contractor teams and service providers. * Excellent organisational, problem-solving, and decision-making skills. * Strong communication and stakeholder management abilities. * Ability to work flexibly, including occasional evenings or weekends in response to operational needs. * Proficient in using facilities management software and Microsoft Office applications. Desirable * NEBOSH or IOSH qualification. * Knowledge of rail industry standards and operations. * Experience working in a unionised environment. * Project management qualifications (e.g., PRINCE2) Key Competencies * Leadership and team coordination * Customer focus * Financial acumen * Attention to detail * Adaptability and resilience * Proactive approach to safety and compliance
Facilities Manager employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific health and safety regulations relevant to facilities management in the UK. Understanding these laws will not only help you in interviews but also demonstrate your commitment to compliance and safety.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those with experience in high-footfall environments like railway stations. Attend industry events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed emergencies or incidents in previous roles. Being able to articulate your experience in handling unexpected situations can set you apart from other candidates.
✨Tip Number 4
Research Chiltern Railways and their customer service standards. Understanding their values and expectations will allow you to tailor your approach during interviews, demonstrating that you're aligned with their mission to enhance passenger experience.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, especially in high-footfall environments. Emphasise your understanding of health and safety legislation and any experience with multi-disciplinary teams.
Craft a Strong Cover Letter: In your cover letter, address the key accountabilities listed in the job description. Use specific examples from your past roles to demonstrate how you meet these requirements and your commitment to customer service.
Showcase Relevant Qualifications: If you have qualifications like NEBOSH or IOSH, mention them prominently. Also, highlight any project management qualifications such as PRINCE2, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Manager.
How to prepare for a job interview at Chiltern Railways
✨Showcase Your Facilities Management Experience
Be prepared to discuss your previous roles in facilities management, especially in high-footfall environments. Highlight specific examples where you successfully managed maintenance, compliance, and customer service to demonstrate your capability.
✨Understand Health & Safety Regulations
Familiarise yourself with UK health and safety legislation relevant to facilities management. Be ready to explain how you've ensured compliance in past roles and how you would approach safety in this position.
✨Demonstrate Strong Communication Skills
As a Facilities Manager, you'll need to liaise with various stakeholders. Prepare to discuss how you've effectively communicated with teams, contractors, and customers in the past, and provide examples of resolving conflicts or issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to respond to emergencies or manage unexpected faults, and be ready to outline your thought process and actions taken.
