At a Glance
- Tasks: Analyse customer data to improve experiences and operational efficiency.
- Company: Chiltern values diversity and inclusion, creating a supportive workplace for all.
- Benefits: Enjoy a collaborative environment with opportunities for innovation and growth.
- Other info: Apply quickly as we expect a high volume of applications!
- Why this job: Make a real impact on customer satisfaction while using cutting-edge technology.
- Qualifications: Experience with Python, Power BI, VBA, and a strong analytical mindset required.
The predicted salary is between 28800 - 48000 £ per year.
Role: Fleet Data Analyst
Location: Banbury
Contract Type: Permanent
Salary: Up to £40,000 per annum
Job Purpose
Chiltern Railways operate between the West Midlands and London, providing journey options to Aylesbury, Oxford, Birmingham, Stratford-Upon-Avon and other destinations.
The Fleet Performance Team are a crucial function to measure and actively improve the reliability of the Chiltern Railways fleet whilst also supporting other departments and the industry to improve fleet performance. The Team are also critical in leading on the development of data led approaches within the Engineering function and the wider Chiltern Railways function.
The Role involves:
- Supporting the engineering department by ensuring that the performance and reliability of the Chiltern fleet is measured, recorded, analysed and presented to help identify performance improvement activities to meet Chiltern Railways performance targets.
- Use systematic approaches to gather data from various data sources and then use innovative and intelligent techniques to process and analyse to provide key insights to identify historic and emerging performance trends.
- Be responsible for ensuring Fleet delays are correctly collated, processed and then attributed ensuring internal and external attribution challenges are identified where appropriate.
- Support the development and embedding of the data led approach within the Engineering function and the rest of the business.
Location: All Chiltern employees are expected to work on the network 60% of the time. For this role we require a minimum of two days per week at one of the Chiltern Railway Banbury offices. The other days can be worked from another Chiltern location or home - ensuring a minimum of 60% work time in the office.
Key Accountabilities:
- The support the development and maintenance of the Chiltern Engineering Bi Platform
- To build dashboards and reports to drive performance and insight to the directorate
- To capture requirements for dashboards and reports and work with other engineering stakeholders to turn requirements into insight
- To provide training and guidance to engineering on the use of reports and dashboards
- To monitor, review and analyse performance data to establish performance trends and possible solutions
- To support the development and maintenance of Key Performance Indicators and targets for CRCL maintained fleets, including the production of daily, weekly and period internal and external reporting
- To support Fleet delay attribution to ensure that delays are appropriately challenged and attributed with correctly defined root causes
- To fully comply with the Safe Working Instructions, Depot and individual protection measures, issued as controlled documentation
- Assist the warranty process and work with the warranty engineer on areas of common concern
Person Specification:
Essential Criteria
- Highly motivated and proactive who can work both independently and as part of a team, with experience of analysing large data sets
- Strong MS Excel skills
- Experience of working with business intelligence applications such as Microsoft Power BI
- Ability to collect and understand data from various sources and use effective methods to communicate data outputs at all levels
- Able to communicate clearly and concisely in written and verbal form.
- Strong organisational skills
Desirable Criteria
- Experience working with Power Apps and Microsoft Flow
- Knowledge of programming languages such as Java or Python
- Knowledge of database design and best practice
- Experience of using problem solving methodologies
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Data Analyst in Banbury employer: Chiltern Railways
CrossCountry is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a clear career progression path within the national transport sector. With a vibrant work culture that values diversity and inclusivity, employees enjoy generous benefits such as a competitive salary, extensive holiday allowance, and free travel on various rail services, making it an attractive place for those seeking meaningful and rewarding employment in Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst in Banbury
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like Python and Power BI. Consider working on personal projects or contributing to open-source projects that showcase your skills with these technologies.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss real-world examples of how you've used data analysis to improve customer experiences. Think of specific instances where your insights led to actionable changes.
✨Tip Number 4
Stay updated on GDPR and data privacy regulations, as compliance is a key aspect of the role. Being able to discuss recent developments in this area during your interview will demonstrate your commitment to best practices.
We think you need these skills to ace Data Analyst in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Data Analyst role. Emphasise your analytical skills, technical proficiency in tools like Python and Power BI, and any experience with GDPR compliance.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for improving customer experiences through data analysis. Mention specific examples of how you've used data to drive insights and improvements in previous roles.
Showcase Technical Skills:In your application, clearly outline your hands-on experience with the required technologies such as Python, Power BI, and VBA. Consider including a brief project or example where you successfully utilised these tools.
Highlight Collaboration Experience:Since the role involves working across teams, include examples of past collaborative projects. Demonstrate your effective communication skills and how you’ve engaged with stakeholders to achieve common goals.
How to prepare for a job interview at Chiltern Railways
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've analysed data in the past. Highlight any trends you uncovered and how those insights led to actionable improvements, especially in customer experience.
✨Demonstrate Technical Proficiency
Familiarise yourself with the tools mentioned in the job description, such as Python, Power BI, and VBA. Be ready to explain how you've used these technologies in your previous roles to enhance data analysis and reporting.
✨Emphasise Collaboration
Since this role involves working across teams, be sure to share experiences where you've successfully collaborated with others. Discuss how you communicated findings and worked together to implement improvements based on data insights.
✨Understand Compliance Regulations
Brush up on GDPR and data privacy regulations before the interview. Be prepared to discuss how you ensure compliance in your data analysis practices and why it's important for customer trust and satisfaction.
