At a Glance
- Tasks: Be the face of CrossCountry, delivering top-notch service on our trains.
- Company: Join a dynamic team at a leading national transport brand.
- Benefits: Enjoy 30 days holiday, free travel, and great career growth.
- Other info: Flexible hours and a supportive training environment await you.
- Why this job: Make every journey memorable while connecting with diverse customers.
- Qualifications: Excellent people skills and a passion for customer service.
The predicted salary is between 26888 - 34061 £ per year.
Locations: Bristol Temple Meads
Time type: Full time
Posted on: Posted Today
Time left to apply: End Date: December 31, 2025 (13 days left to apply)
Job requisition id: JR031501
What you’ll be doing
As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
- Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week)
- Permanent, full-time position with great career prospects
- Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role.)
- Opportunities to grow within a national transport brand.
What We are Looking For
We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:
- Excellent people skills – confident, approachable, and great at connecting with customers.
- Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic – reliable, consistent, and committed to high standards.
- Team player – work seamlessly with onboard crew and local colleagues.
- Flexible – able to work early mornings, evenings, weekends, and bank holidays.
- Well-presented – professional appearance that reflects our brand.
- Personality – we want authentic, energetic individuals, not robots!
Location Requirement
You must live within 1 hour’s commute of Bristol and be able to travel at unsocial hours reliably.
At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.
Application Deadline: 31st December 2025.
Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger – making journeys better, one customer at a time.
Retail Service Managers- Bristol employer: Chiltern Railways
Chiltern Railways is an excellent employer, offering a dynamic work environment in Banbury where innovation and continuous improvement are at the forefront of our operations. We provide our employees with robust growth opportunities, a supportive culture that values collaboration, and competitive benefits, making it a rewarding place to develop your career in railway performance management.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Service Managers- Bristol
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers daily, role-play common scenarios with friends or family. This will boost your confidence and help you deliver that warm welcome we’re looking for.
✨Tip Number 3
Dress to impress! Make sure you present yourself well during interviews. A professional appearance reflects our brand and shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital age of job hunting.
We think you need these skills to ace Retail Service Managers- Bristol
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – we love authentic, energetic individuals!
Tailor Your Application:Make sure to customise your application for the Retail Service Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps – we want to easily see why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Chiltern Railways
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This role is all about making journeys enjoyable, so be ready to share how you can contribute to that.
✨Show Off Your People Skills
As a Retail Service Manager, you'll need to connect with customers effortlessly. Practice your communication skills and think of ways to demonstrate your approachability and confidence during the interview. A warm smile and a friendly attitude can go a long way!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Prepare for scenarios like handling difficult customers or working as part of a team. Think through your responses and how you would maintain high standards under pressure.
✨Dress to Impress
First impressions matter! Make sure you present yourself well, reflecting the professional image of the brand. Choose an outfit that’s smart and shows you take the opportunity seriously. Remember, you’re not just applying for a job; you’re representing the company’s values.
