At a Glance
- Tasks: Ensure safe, smooth journeys for customers while providing top-notch service on trains and at stations.
- Company: Join Chiltern Railways, a dynamic team dedicated to customer satisfaction.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Other info: Experience a variety of shifts and develop valuable skills in a rewarding environment.
- Why this job: Make a real impact every day by helping people and solving problems.
- Qualifications: Enthusiastic, confident, and able to handle challenging situations with professionalism.
Role: Customer Service Inspector Location: Bletchley Station Contract Type: Permanent Salary: £37,542.50 per annum
Please Note: There will be a variety of shifts, including early starts, late finishes, weekends and bank holidays so you will need to be flexible.
Love working with people? Looking for a role where every day is different?
Join Chiltern Railways as a Customer Service Inspector (CSI) and play a key role in creating safe, smooth and enjoyable journeys for thousands of customers every day.
This isn't your typical customer service role.
You'll be out on our trains and across our stations, meeting people from all walks of life, solving problems, providing support and making a real difference to customers when they need it most.
No two days are the same.
From helping customers plan their journeys and keeping them informed during disruption, to ensuring safety on board and delivering a great travel experience, you'll be at the heart of our operation.
We're looking for confident, approachable and proactive people who enjoy working with others, stay calm under pressure and take pride in delivering excellent customer service.
In return, you'll gain valuable experience, develop new skills and be part of a team that keeps people moving every day.
If you're looking for a rewarding role where you can make an impact, build a career and be part of something bigger, we'd love to hear from you.
Please see below for a full job description....
Job Purpose To protect the company’s revenue whilst ensuring first class customer service is delivered at all times.
- Key Accountabilities
- Provide a high level of customer care on trains and on stations, including answering passenger enquiries about local and national train times, connections and fares.
- Act as an ‘Authorised Person’ within the scope of the British Railways (Penalty Fares) Act 1989 and take part in revenue protection activities on trains and stations, charging Penalty Fares and issuing Penalty Fares notices as necessary, communicating with the Help Desk as appropriate.
Attend court as required.
- Issue tickets and excess fares as appropriate to those customers not liable to pay penalty fares.
- Deal with anti-social behavior (e. g. feet on seats, smoking in non-smoking areas, music being played to the annoyance of others, vandalism and disturbances etc.).
Ensure own personal safety and that of others at all times.
- Undertake special revenue protection checks as required.
- Manage customer security, respond to customer enquiries and in times of disruption, ensure that the customers’ needs are placed first.
- Perform on train and on station announcing, ensuring that accurate information is conveyed to customers, particularly during times of disruption where accurate and timely information for customers and other staff may be required.
- Check cleanliness and the general environment of train and take action to rectify or report faults.
- When directed by Supervisor / Manager, carry out Winter Weather Activities at stations and customer assistance at stations during engineering work.
- At special events and at times of disruption, ensure the safe management of crowds.
- During engineering works, provide passenger assistance and manage replacement bus services at stations as directed.
Assist as directed.
Person Specification
- You need to be enthusiastic and passionate about delivering an outstanding experience for our customers.
- We're looking for someone who has the confidence to have challenging conversations with customers whilst remaining calm and professional in what could be confrontational situations.
- You need to be able to work effectively under pressure and be comfortable in a strictly regulated environment.
- You need to be positive and proactive with a "can do" attitude and an enquiring mind.
- Please Apply on our actual website
Customer Service inspector in Bletchley employer: Chiltern Railways
Chiltern Railways is an exceptional employer located in Bletchley, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to meaningful projects that enhance customer experiences. With a strong commitment to employee well-being and a culture that values collaboration, Chiltern Railways stands out as a rewarding place to build a career in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service inspector in Bletchley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chiltern Railways. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chiltern Railways before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service inspector in Bletchley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chiltern Railways:Your cover letter is your chance to shine! Tell us why you want to work at Chiltern Railways specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chiltern Railways!
How to prepare for a job interview at Chiltern Railways
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
