At a Glance
- Tasks: Deliver real-time information and updates across our railway network.
- Company: Chiltern Railways, a key player in the transport sector.
- Benefits: Competitive salary of £41,072 per annum and permanent contract.
- Other info: Flexible shift work, including weekends and bank holidays.
- Why this job: Be the vital link that keeps our railway running smoothly for customers.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network. Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed.
What you’ll be doing:
- Updating CIS screens and public/internal information systems using Tyrell
- Making live long-line announcements where automated systems do not operate
- Responding to station help-point calls
- Reporting faults across Chiltern-managed stations
- Ordering taxi and bus replacement services during unplanned disruption
- Monitoring, reviewing and downloading CCTV in line with procedures
- Liaising with Control and station teams to ensure information is accurate and timely
What you’ll bring:
- Excellent communication skills and strong attention to detail
- Ability to stay calm and make clear decisions under pressure
- Confidence using multiple digital systems
- A proactive, solutions-focused mindset
- Flexibility to work shifts, including weekends and bank holidays
Service Information Controller in Banbury employer: Chiltern Railways
Chiltern Railways is an exceptional employer located in Bletchley, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to meaningful projects that enhance customer experiences. With a strong commitment to employee well-being and a culture that values collaboration, Chiltern Railways stands out as a rewarding place to build a career in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Information Controller in Banbury
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Chiltern Railways.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Chiltern Railways. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Information Controller in Banbury
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Chiltern Railways, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Chiltern Railways and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Chiltern Railways. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Chiltern Railways
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Chiltern Railways.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Chiltern Railways.
