Sales Station Host - Banbury

Sales Station Host

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Banbury
£33, 973 per annum

Shift patterns
05:40 – 20:40
07:00 – 20:00

Are you passionate about delivering excellent customer service and ensuring smooth travel experiences? Chiltern Railways is looking for a dedicated Sales Station Host to join our team and provide exceptional service to our customers.

Key Responsibilities:

* Ticket Sales: Handle the sale of all Chiltern Railways and National Rail products and services using all available ticket issuing systems.

* Customer Service: Maintain consistently high standards of proactive and reactive customer care both inside and outside the booking office, ensuring high visibility at all times.

* Ticket Gate Management: Where applicable, manage and operate ticket gates effectively.

* Announcements: Enhance customer communication by supplementing the automated announcing system with live local announcements to keep customers informed of any train running alterations.

* Car Park Point of Contact: Serve as the point of contact for car park issues in the absence of an attendant or nominated security, where applicable.

* Compliance: Adhere to Booking Office Accountancy Procedures, Cash Regulations, and Office Security procedures.

* Shift Balance: Perform all duties required to achieve a shift balance, incorporating all necessary documentation as instructed. xiskglj

What we are looking for:

* Previous customer service experience

* Previous cash handling experience

* Computer literate with necessary keyboard skills

* A good standard of literacy and numeracy skills

* Honest & trustworthy

* To remain calm, confident and professional at all times even whilst under pressure

* Ability to make professional decisions on behalf of the business

* Attitude and aptitude to understand and operate on-site equipment

* Ability to work as a team as well as perform tasks alone

* Excellent communication both verbal and written skills

* Ability to deal with conflict situations

* Smart and presentable appearance

* Happy to work a shift pattern

At Chiltern , we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development