Job Title: Performance Analyst
Location: Banbury ICC
Responsible To: Head of Performance
Salary: £33,805.63 Per Annum
Chiltern Railways provide journey opportunities between London Marylebone and Aylesbury, Oxford, Birmingham, Stratford-Upon-Avon, Milton Keynes and other destinations. The Performance Team support this work by understanding how punctual and reliable our trains are, the way that they interact, and how effective or reliable our equipment and systems are and then use this knowledge to make improvements. The Performance Analyst is a key member of the Performance team.
Capturing the running of our trains compared to the timetable, reporting as ‘Performance Targets’, and the ‘Key Performance Indicators’ (KPIs) set out in the Department for Transport Operator (DfTO) Services Agreement.
Monitor and evaluate operational trends, delay causes, mileage and service performance using statistical tools.
Prepare periodic, weekly, and daily performance information packs for teams across Chiltern.
Working with finance, train planning, and service delivery departments to develop performance budget and forecasts for train mileage.
Development, maintenance of trending, forecasting and budget models for punctuality, and reliability metrics.
Lead in developing optimised performance reporting.
Key Accountabilities:
- Creation, maintenance, reconciliation and reporting of Train Capacity measures.
- Creation of base timetable trains files incorporating information from Train Formation Capacity Plan (TFCP), base unit diagrams, and mileage forecasts.
- Verification, maintenance and reporting of punctuality and reliability statistics with Network Rail to ensure data synchronicity.
- Reporting of DfTO ‘Performance Targets’ and KPIs through Corestream and other systems.
- Bespoke performance analysis as requested by business with accompanying recommendations.
- To act as Chiltern specialist for Compass delays module training and maintain supporting materials and any future replacement system.
- Assisting in development, testing, maintenance, and auditing of the Compass user database, and any future system.
- To act as the business lead for using SMART data.
- Maintenance of performance archive system and relevant sections of the Performance Training Manual.
- Producing and publishing performance reports.
- Producing Passenger performance information as required in the Service Agreement.
- To engage with performance teams throughout the industry.
- Developing and maintaining relevant Intranet (Platform C) content.
- Reconciliation of the variable costs via fleet mileages
- Management and reconciliation of train and vehicle mileage records, including financial settlements, tracking against budget and forecasts.
- Train and vehicle mileage budgeting and forecasting
- Produce Period dates calendar
- Development, maintenance of trending, forecasting and budget models for punctuality, and reliability metrics.
- Maintenance of any remaining legacy systems specified in the Services Agreement
- Development and implementation of optimised performance reporting.
Personal Specification:
Essential Criteria
- Sound analytical aptitude.
- Able to manage own workload and prioritise tasks.
- Good attention to detail.
- Experienced user of Microsoft packages, including Excel, Word and Teams.
- Excellent written, numeric and oral communication skills.
- Positive and constructive attitude to challenges.
- Ability to adapt to changing circumstances, and to understand business consequences of that change.
- GCSE level A-C (or equivalent) English and Maths.
Desirable Criteria
- Experience of railway performance systems (e.g.: TRUST, Compass, open source apps).
- Experienced user of Power BI and Sharepoint.
- Knowledge of railway performance processes.
- Understanding of data storage and security principles.
- Railway operations, particularly those relevant to Chiltern.
- Knowledge of Chiltern performance regimes.
- Ability to influence staff at all levels across the business.
Our benefits include
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways.
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplain
Performance Analyst in Banbury employer: Chiltern Railways
Chiltern Railways is an exceptional employer located in Bletchley, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to meaningful projects that enhance customer experiences. With a strong commitment to employee well-being and a culture that values collaboration, Chiltern Railways stands out as a rewarding place to build a career in the rail industry.
