Contract Type: Permanent
Location: Aylesbury
Salary: £36,352 per annum
Are you passionate about delivering excellent customer service and ensuring smooth travel experiences? Chiltern Railways is looking for a dedicated Sales Station Host to join our team and provide exceptional service to our customers.
Key Responsibilities:
- Ticket Sales: Handle the sale of all Chiltern Railways and National Rail products and services using all available ticket issuing systems.
- Customer Service: Maintain consistently high standards of proactive and reactive customer care both inside and outside the booking office, ensuring high visibility at all times.
- Ticket Gate Management: Where applicable, manage and operate ticket gates effectively.
- Announcements: Enhance customer communication by supplementing the automated announcing system with live local announcements to keep customers informed of any train running alterations.
- Car Park Point of Contact: Serve as the point of contact for car park issues in the absence of an attendant or nominated security, where applicable.
- Compliance: Adhere to Booking Office Accountancy Procedures, Cash Regulations, and Office Security procedures.
- Shift Balance: Perform all duties required to achieve a shift balance, incorporating all necessary documentation as instructed.
What we are looking for:
- Previous customer service experience
- Previous cash handling experience
- Computer literate with necessary keyboard skills
- A good standard of literacy and numeracy skills
- Honest & trustworthy
- To remain calm, confident and professional at all times even whilst under pressure
- Ability to make professional decisions on behalf of the business
- Attitude and aptitude to understand and operate on-site equipment
- Ability to work as a team as well as perform tasks alone
- Excellent communication both verbal and written skills
- Ability to deal with conflict situations
- Smart and presentable appearance
- Happy to work a shift pattern
Active staff are also entitled to residential and duty standard class travel on all of the above services.
- Defined Benefit Pension Plan
- Access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains
Sales Station Host in Aylesbury employer: Chiltern Railways
Chiltern Railways is an exceptional employer located in Bletchley, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to meaningful projects that enhance customer experiences. With a strong commitment to employee well-being and a culture that values collaboration, Chiltern Railways stands out as a rewarding place to build a career in the rail industry.
