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- Tasks: Lead accessibility strategies and ensure inclusion across Chiltern Railways.
- Company: Chiltern Railways is committed to improving travel for all customers through accessibility and inclusion.
- Benefits: Flexible location, opportunity to make a real impact, and work with diverse stakeholders.
- Why this job: Join a mission-driven team focused on equality and enhancing customer experiences in transport.
- Qualifications: Strong stakeholder management, experience in accessibility projects, and project management skills required.
- Other info: Engage with national forums and develop partnerships to improve end-to-end journey experiences.
The predicted salary is between 36000 - 60000 £ per year.
This is a key coordination and strategic planning role which will work with many internal and external stakeholders to ensure that the principles of inclusion, accessibility and equality are properly recognised and built into Chiltern Railways’ National Rail Contract delivery.
You will develop and deliver the company's accessibility strategy and champion accessibility & inclusion of all customers across the business, including advising on Equality Act 2010 matters. You will be responsible for sharing best practice within the company in order to improve travel for our customers. This will also require developing relationships with other transport operators and rail industry groups, as well as our customer groups. You will also be responsible for the fulfilment of certain Business Plan Commitments for the Department for Transport, as well as other regulatory requirements regarding accessibility and inclusion. You will develop best practice within the company and work with key stakeholders with regards to integration with other transport modes to improve door-to-door journey solutions for our customers.
Key Accountabilities
- To design, deliver and continually review Chiltern Railways’ accessibility and integrated transport strategies in conjunction with key stakeholders.
- To lead and coordinate the development and approval process of the Accessible Travel Policy, including updating documents and related policies and processes.
- To deliver all of the relevant Business Plan Commitments within the National Rail Contract on schedule and on budget (for example the accessibility training programme for staff).
- To fulfil other Department for Transport and regulatory requirements relating to accessibility and inclusion, including data collection, analysis and periodic reporting.
- To develop knowledge of legislation and best practice related to inclusion, equality and accessibility, and to effectively communicate throughout the business any required changes to responsibility, policy and procedures.
- To review and improve, wherever practical, the accessibility of our services and transport integration at stations as well as information provision across the Chiltern Railways network.
- To develop and deliver a roadmap of initiatives to meet integrated transport and accessibility objectives - including supporting the identification, preparation and submission of project documentation and business cases.
- To develop close working relationships with functional managers and directors within Chiltern Railways to ensure that policy, procedures and best practices pertaining to accessibility are disseminated and upheld including in the design, development and delivery of new projects.
- To represent Chiltern Railways and engage effectively with national forums to build best practice expertise – for example Rail Delivery Group’s Accessibility team and other relevant cross-industry accessibility working groups.
- To lead and develop the Chiltern Railways Accessibility Group (passenger panel) on accessibility and inclusion themes.
- To implement robust processes to ensure that industry tools provide accurate information to customers about the Chiltern Railways service.
- To develop close relationships with other Arriva owned Train Operating Companies (TOCs) plus TOCs with whom we share station access to ensure best practice relating to accessibility.
- To ensure that investigations into complaints and incidents of unsuccessful passenger assists are completed in a timely manner and lessons learned are implemented.
- To ensure effective promotion and marketing of the business’ accessibility initiatives.
- To develop partnerships with Integrated Transport Authorities, local authorities, transport operators, the development and community sectors and other partners to improve the end-to-end journey experience for all customers.
Personal Specification: Experience, knowledge and qualifications required:
- Strong stakeholder management & influencing skills.
- Proven record of accomplishment and experience in the fields of accessibility and inclusion.
- Specific knowledge and experience of access and inclusion projects.
- Strong relationship building and networking skills, including the ability to communicate confidently and authoritatively to a wide-ranging audience within the business and outside.
- Experience in dealing with government bodies and cross industry specialist forums.
- Project management experience including but not limited to management of contractors & budgets, experience of negotiation, communication, consultation, time management, project delivery and evaluation.
- Demonstrable experience in securing buy in to initiatives including building business cases for funding and resources.
- Demonstrated ability to prioritise work within tight deadlines.
- Demonstrated capacity to deal with ambiguity and address complex problems within a changing work environment.
- Capable of producing reports to Board level standard.
- Ability to promote and market accessibility initiatives.
Accessibility & Integrated Transport Manager employer: Chiltern Railways
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accessibility & Integrated Transport Manager
✨Tip Number 1
Familiarise yourself with the Equality Act 2010 and its implications for accessibility in transport. Understanding this legislation will not only help you in interviews but also demonstrate your commitment to inclusion and equality.
✨Tip Number 2
Network with professionals in the accessibility and transport sectors. Attend relevant conferences or forums where you can meet stakeholders and learn about best practices, which will be invaluable when discussing your ideas during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of past projects you've managed that relate to accessibility and inclusion. Highlight your stakeholder management skills and how you've successfully navigated complex problems in previous roles.
✨Tip Number 4
Research Chiltern Railways' current accessibility initiatives and think critically about how you could enhance them. Being able to present thoughtful suggestions during your interview will show your proactive approach and genuine interest in the role.
We think you need these skills to ace Accessibility & Integrated Transport Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Accessibility & Integrated Transport Manager position. Tailor your application to highlight how your skills and experiences align with the key accountabilities listed in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in accessibility and inclusion projects. Provide specific examples of past roles where you've successfully managed stakeholders, developed strategies, or led initiatives that improved accessibility for customers.
Showcase Stakeholder Management Skills: Given the importance of stakeholder management in this role, include examples of how you've effectively built relationships and influenced decision-making in previous positions. This could involve working with government bodies, transport operators, or community groups.
Demonstrate Project Management Expertise: Detail your project management experience, particularly in relation to managing budgets and contractors. Highlight any successful projects you've delivered on time and within budget, especially those related to accessibility and inclusion.
How to prepare for a job interview at Chiltern Railways
✨Know Your Accessibility Legislation
Familiarise yourself with the Equality Act 2010 and other relevant legislation. Be prepared to discuss how these laws impact accessibility strategies and how you can ensure compliance within the organisation.
✨Showcase Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Highlight your ability to influence and collaborate with both internal teams and external partners.
✨Demonstrate Project Management Experience
Be ready to discuss specific projects you've managed, particularly those related to accessibility and inclusion. Emphasise your skills in budgeting, negotiation, and delivering projects on time and within scope.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges related to accessibility. Think through potential scenarios and articulate your problem-solving approach clearly.
