At a Glance
- Tasks: Help customers, solve problems, and ensure smooth order processes in a busy environment.
- Company: Join a global engineering and tech company with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and ongoing training.
- Other info: Dynamic team environment with great career development opportunities.
- Why this job: Make a real difference by providing excellent customer service and building relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
Location: Milton Keynes
Are you a confident communicator who genuinely enjoys helping customers, solving problems and making sure things get sorted? We are recruiting a Customer Account Coordinator to join the Internal Sales team of a well-established global engineering and technology business based in Milton Keynes. This is a busy, customer-facing role where you’ll build relationships with customers, answer queries, resolve issues and work closely with internal teams to provide a consistently high level of service. You’ll need to be someone who can remain calm and professional under pressure, particularly when an order is delayed, a delivery date changes or a customer needs an urgent resolution.
The Role
- Answering incoming customer calls and responding to queries regarding products, pricing, deliveries, invoices and order progress
- Building strong relationships with customers and providing a friendly, professional service
- Taking ownership of customer enquiries and seeing them through to resolution
- Managing more challenging situations when orders or deliveries don’t go to plan, keeping customers informed and working internally to find solutions
- Responding to escalated customer issues in line with agreed procedures
- Keeping colleagues and management updated on customer accounts and escalations
- Developing relationships with key customers to support retention and future growth
- Working closely with External Sales Engineers, supporting them with customer requirements and sales administration
- Developing a good understanding of the company’s ERP system and internal processes
- Supporting the accounts receivable process, including invoice queries and invoices in dispute
- Following up on outstanding payments when required
- Working towards customer service, productivity and quality targets
What we’re looking for
You’ll be someone who enjoys dealing with people and takes pride in providing excellent customer service. You’ll also need:
- Previous customer service, account management, sales support or similar experience
- Excellent communication skills and the confidence to speak directly with customers
- The ability to remain calm, positive and professional in a busy and sometimes pressurised environment
- Confidence dealing with difficult conversations when there are delays or problems to resolve
- Strong organisational skills with the ability to manage several priorities at once
- Good problem-solving and analytical skills
- A proactive, self-motivated approach
- The ability to work independently while being part of a busy team
- Good Microsoft Office skills
- A genuine desire to help customers and get things resolved
What’s on offer
You’ll be joining a successful international organisation with a collaborative and supportive culture, where people are encouraged to develop and build their careers. Benefits include: company bonus, 25 days’ holiday plus Bank Holidays, pension, private medical cover, subsidised onsite lunches, employee rewards and retail discounts, plus ongoing training and development.
The Selection Process
The recruitment process will include online testing followed by first and second-stage interviews at the Milton Keynes offices. If you’re a confident, customer-focused person who enjoys building relationships, solving problems and keeping a cool head when things don’t quite go to plan, apply now.
Please note: Due to the high volume of applications, if you have not heard from us within 5 working days, unfortunately your application has not been successful on this occasion.
Customer Account Coordinator employer: Chiltern Park Recruitment
Join a forward-thinking robotics engineering company that champions a 4-day working week and flexible working arrangements, fostering a culture of innovation and collaboration. With a strong focus on employee growth, you will have the opportunity to shape financial strategies in a dynamic environment while enjoying the benefits of a supportive team and a vibrant Nottingham location. This role not only offers competitive remuneration but also the chance to be part of a transformative phase in the company's journey, making it an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chiltern Park Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chiltern Park Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chiltern Park Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Chiltern Park Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chiltern Park Recruitment!
How to prepare for a job interview at Chiltern Park Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
